Manager Operations
Resume:
CHAD TODD
*** * **** * *****: *********@*******.***
Clearfield, UT 84015 Phone: 801-***-****
DIRECTOR OF OPERATIONS
Superior Leadership Dynamic Teamwork Innovative Solutions
Seasoned entity leader with over fifteen years of experience revolutionizing operations, resulting in cumulative profits of well into the millions. Intuitive and analytical problem solver, producing results consistently within budgetary and time constraints. Agile planner with a strategic approach to fiscal accountability. Polished communicator and motivator, inspiring employee contribution and cultivating a culture of achievement. Fearless in tackling the tough questions leading to true innovation and enduring change.
Areas of expertise include...
Lean Sigma and Waste Reduction (5S) Six Sigma/Lean implementation experience
Budget Planning, Execution, and Cost Control Extensive WMS, ERP, SAP systems experience
Team Building and Performance Management Project Management and Completion
PROFESSIONAL ACCOMPLISHMENTS
Implemented Area Safety Audit program in large scale metals fabrication operations, cutting recordable incidents in half.
Managed the department from over-budget to $100k favorable to annual operating plan (AOP).
Coordinated work among Engineering, Continuous Improvement, and Operations to reduce production backlog from 3 weeks to 1 week and raise finished-product quality rates from 75% to greater than 90%.
Developed kanban and inspection process to cut tooling costs by 30% while improving tooling availability to greater than 98%.
Facilitated Six Sigma Black Belt project addressing warehouse damages with $100k annual savings.
In conjunction with normal duties, functioned as co-team leader for German Warehouse Project.
Subject Matter Expert for Operations in development of a new distribution facility in Germany.
Relocated to Germany for 9 months to complete the project, on time and within budget.
Entered an operation in the middle of an ERP transition and successfully guided the team in working through a backlog of over 15,000 orders within 4 months.
Redesigned dock process to achieve network-wide high points of audit percentage and complete shipments percentage, both in excess of 99.5%.
Sponsored and conducted 3 kaizen events to address capacity, with current results of a reduction of total labor costs month over month of >15%.
Hired and trained 3 exempt Production Managers to lead the team.
Interim Site Leader for Fulfillment Center comprising over 200 employees and over 15,000 parcels shipped daily.
Developed controls that allowed for tighter management of labor, increasing productivity by 10%.
Implemented outbound shipment cutoff audit process, resulting in fewer than 5 service upgrades and zero service failures over six month period.
Lead Lean Sigma Kaizen event in Special Handling department resulting in 15% improvement in productivity.
Spear-headed initiatives driving to 99.95% service levels from <98%, with full month of record service.
Recorded first ever 100% service level month in company history for 3rd party logistics initiative.
In a distribution environment, drove OSHA recordable rate from over 20 to less than 5 within 1 year.
Coordinated efforts among Inventory Planning, Transportation, and Distribution Center Operations to reduce inventory by 30% in 2 years, a savings in product cost and holding costs of more than $500k.
Refined processes within radio frequency (RF) WMS to drive inventory location accuracy from 92% to >98%, exempting DC from annual physical inventory, realizing $11k per year cost avoidance.
Reduced overtime from 25-30% to <10% with 15% increase in volume shipped.
Increased shipping accuracy from <96% to >98% by standardizing and redesigning dock processes.
Developed standards for control of large-scale book release inventory with "one location" storage, reducing storage area by 25% while virtually eliminating count discrepancies.
Received 2 promotions within 2 years, from Area Manager to Operations Manager IC/QA, to Shift Operations Manager.
CAREER PATH
Nov 2015 to July 2016 SELECT COMFORT – Senior Team Manager Order Fulfillment Salt Lake City, UT
May 2013 to Nov 2015 EBAY ENTERPRISE – Operations/Facilities Manager McCarran, NV
Jan 2012 to May 2013 MSC INDUSTRIAL SUPPLY – Shipping Manager Fernley, NV
Oct 2010 to Jan 2012 ARROW ELECTRONICS – Operations Manager Reno, NV Fernley, Nevada January 2012 to May 2013
March 2007 to Jan 2009 CUMMINS FILTRATION – Distribution Center Manager Salt Lake City, UT
Aug 2005 to Feb 2007 WESTINGHOUSE NUCLEAR FUELS – Product Line Manager Ogden, UT
March 2002 to July 2005 AMAZON.COM – Operations Manager Fernley, NV
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Arts, Logistics and Operations Management
Bachelor of Arts, German with Commercial Emphasis
Weber State University - Ogden Utah
Cummins Certified Lean Practitioner Cummins Six Sigma Green Belt
amazon.com Six Sigma Black Belt Aubrey Daniels Performance Management
INPO Human Performance Situational Leadership II Conflict Resolution
https://www.linkedin.com/in/chadtodd
“Chad is a very dedicated and skilled Manager. His experience has brought him depth and breadth of knowledge of fulfillment operations. He has learned much of what NOT to do from previous employers and what TO do in order to achieve results. Chad is very hands on and works through people, developing his team to be strong and capable in his absence.”
“Working with Chad on some very complex and demanding tasks I quickly learned that I could rely his determination, expertise, ability to problem solve, team spirit, and his sense of humor to make arduous tasks easier to complete. Chad has that rare combination of solid work ethic and sense of adventure that make him an asset to any endeavor…”
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