Customer Service Sales

Michelle Arredondo

Rosharon, TX

********.*****@*****.*** - 1-713-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Store Associate (part-time)

Dollar General - Fresno, TX - June 2016 to Present Greeted customers and determined their needs and wants

• Discussed type, quality and number of merchandise required for purchase

• Recommended merchandise based on individual requirements

• Advised customers on utilization and care of merchandise

• Provided advice to clients regarding particular products or services

• Explained the use and advantage of merchandise to customers

• Answered customers’ queries and concerns

• Demonstrated live working of items

• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates

• Prepared sales contracts and accepted payment through cash, cheque and credit card

• Assisted in display of merchandise

• Maintained sales records for inventory control

Cashier

Walmart - Pearland, TX - January 2016 to March 2016 Responsibilities

Deal With customers, manage cash and credit card transactions Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Operated the drive-through window and sales register quickly and efficiently.

Greeted customers and provided excellent customer service.

Pleasantly and courteously interacted with customers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Built loyal clientele through friendly interactions and consistent appreciation.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Prepared fountain drinks and ice cream items.

Prepared all food orders within a 2-3 minute time frame.

Assembled food orders while maintaining appropriate portion control.

Verified that prepared food met all standards for quality and quantity.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Handled currency and credit transactions quickly and accurately.

Followed food safety procedures according to company policies and health and sanitation regulations.

Strictly followed all cash, security, inventory and labor policies and procedures.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Reported to each shift on time and ready to work. Stocker

Target - Pearland, TX - November 2015 to January 2016 Responsibilities

Stock shelves, maintain area clean, pallet Jack Monitor store activities and ensure neat and clean store at night to greet all customer next morning and processes all freight and arrange all merchandise. Maintain all store merchandise and evaluate items as per purchasing order and handle all goods and services efficiently.

Manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods.

Organize all store shelves and maintain cleanliness of all storeroom at all times. Coordinate with coworkers and various departments and identify and report any discrepancies and prepare reports to be submitted to manager.

Completing all assigned tasks assigned by the supervisor. Analyze sales floor at night everyday and ensure replenishment of all goods as per requirement. Gather all shopping carts and follow all pallet jack as per safety procedures. Manage all lifting of goods efficiently and maintain store floor at all times and ensure cleanliness in same. Overnight Stocker

Wal-Mart - Pearland, TX - March 2015 to April 2015 Responsibilities

Monitor store activities and ensure neat and clean store at night to greet all customer next morning and processes all freight and arrange all merchandise. Maintain all store merchandise and evaluate items as per purchasing order and handle all goods and services efficiently.

Manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods.

Organize all store shelves and maintain cleanliness of all storeroom at all times. Coordinate with coworkers and various departments and identify and report any discrepancies and prepare reports to be submitted to manager.

Completing all assigned tasks assigned by the supervisor. Analyze sales floor at night everyday and ensure replenishment of all goods as per requirement. Gather all shopping carts and follow all pallet jack as per safety procedures. Manage all lifting of goods efficiently and maintain store floor at all times and ensure cleanliness in same. Bookkeeper/Administrative Assistant

Rosa's Income Tax - Rosharon, TX - October 2010 to March 2015 Entered financial data into the company accounting database to be verified and reconciled.

Generated invoices upon receipt of billing information and tracked collection progress.

Streamlined daily reporting information entry for efficient record keeping purposes.

Managed and responded to all correspondence and inquiries from customers and vendors.

Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.

Streamlined bookkeeping procedures to increase efficiency and productivity. Cashier

Popeye's - Houston, TX - May 2010 to June 2010

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Operated the drive-through window and sales register quickly and efficiently.

Greeted customers and provided excellent customer service.

Pleasantly and courteously interacted with customers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Built loyal clientele through friendly interactions and consistent appreciation.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Prepared fountain drinks and ice cream items.

Prepared all food orders within a 2-3 minute time frame.

Assembled food orders while maintaining appropriate portion control.

Verified that prepared food met all standards for quality and quantity.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Handled currency and credit transactions quickly and accurately.

Followed food safety procedures according to company policies and health and sanitation regulations.

Strictly followed all cash, security, inventory and labor policies and procedures.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Reported to each shift on time and ready to work. EDUCATION

alvin community college - Houston, TX

2014 to 2017

SKILLS

Invoice and payment transactions Customer-oriented Advanced computer proficiency (both PC and Mac) MS Office PeopleSoft expert typing skills 30 wpm, bilingual, speak,writes both Spanish and English very well.

LINKS

http://********.*****@*****.***

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