Information Technology Front Office

Karen Carmel Adams

**** ********** *****

Sacramento, CA 95831

C: 916-***-****

***********@***.***

PROFILE

I am detail-oriented and enthusiastic with strong communication skills, well-versed in Medical Terminology and ICD-Coding. Proficient at answering requests and quickly delivering exceptional results. I truly look forward to returning to the workplace and strive to be a valued employee and an asset to any workforce.

EDUCATION

Health Information Management Major~ In Progress

Cosumnes River College, 8401 Center Pkwy, Sacramento, CA 95823

I have attained over 50 units of general education and Health Information Technology course work at Cosumnes River Community College. So far, I’ve successfully completed Medical Terminology, Pharmacology, ICD-10 Coding 1 and 2, Computer Science 302 and 315, and Medical Record Management with a cumulative GPA of 3.5. I expect to graduate with my Associates degree and H.I.T certification in 2017. My educational goal is to continue my studies in order to obtain my Bachelor’s degree.

SKILLS

Computer proficiency (Microsoft Word, Excel)

Medical terminology

ICD-10 (International Classification of Disease Systems)

Expertise in invoice and payment transactions

Strong written and verbal communication skills

Office support (phones, faxing, filing)

Multi-line phone proficiency

50 WPM typing speed

Data entry

Work Experience

Assistant Finance Manager, Customer Service Desk~ July 1996 to June 1999

Naturwood Home Furnishings 12125 Folsom Blvd, Rancho Cordova, CA

As Assistant Finance Manager, I supervised a team of coworkers at two separate front desk locations within the store. My regular duties included: processing various types of sales transactions, ensuring that all customer credit applications and files were processed in a timely manner and that both store registers were balanced at the end of each business day. I also operated a multi-line phone system and transferred customer calls to the appropriate sales and managerial staff members.

Office Assistant, Customer Service Department~ January 1989 to May 1991

Sears Department Store 4015 Capitola Road, Santa Cruz, CA

In the Customer Service Department at Sears, I answered and quickly redirected approximately 100-200 calls per an 8 hour shift. I attentively assisted customers in person and answered product questions with current knowledge of sales and promotions. I also assisted the accounting department by processing large quantities of daily invoicing and shipping paperwork.

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