Customer Service Manager
Resume:
Danielle Cosgrove
*** * **** ****, ***** Shade, NJ, 08052
*************@*****.***
Summary
To obtain a position in a company that will benefit from my years of customer service experience. I am a team player possessing excellent communication skills. Skills Profile
Strong Interpersonal Skills * Computer Skills * Detail Oriented * Excellent Organizational Skills.
Employment History
Trusted Transportation Solutions, Haddon Heights, NJ June 2014- April 2016 Payroll/ Office Administrator
-Enter payroll, audit payroll for errors and missing timecards, approve for processing
-Answering multiple phone lines
-Assisting applicants in the office and by phone with any questions or concerns they may have
-Communicating with customers as needed for payroll, invoicing, and recruitment needs
-Handle entering of all employees in database, running Motor Vehicle Reports, and verifying previous work history for each possible employee
-Other tasks would include ordering supplies and filing Cipriani & Werner, Mt. Laurel, NJ Sept. 2013- June 2014 Receptionist
-To answer and properly transfer all incoming calls to office personnel, to ensure client, adjuster, and attorneys satisfaction
-Sort and log all incoming Workers Compensation Attorneys mail and faxes daily
-Keep inventory and order all supplies for the office
-File all incoming mail and case folders
-Keep the kitchen and office looking clean and presentable Canon Business Solutions, Burlington, NJ June 2006- Sept. 2009 Dispatcher
-Coordinated calls in the call center to assist customers with various service issues
-Worked closely with customers, technicians, and managers placing service calls for the repair and maintenance of office equipment
-Studied maps in order to properly distribute service calls to the technicians
-Handled investigating and evaluating of service calls to ensure customer satisfaction Wawa, Maple Shade, NJ April 2003- June 2006
Customer Service Leader (Nov. 2005- June 2006)
-Provided a pleasant shopping experience for all customers and responded to customer inquires in a timely fashion
-Supervised associates in customer service, stocking, taking inventories, cash reconciliation, housekeeping and other daily tasks associated with the store operations
-Ordered and merchandised products according to store specifications
-During shift supervision, ensured compliance by all employees with established security, safety, cash procedures, record keeping and other operational policies, procedures and practices
-Participated with the store manager in developing projects to improve store performance in areas of sales, spoilage, merchandising, marketing, associate retention and associate training and made appropriate recommendations to store manager regarding the store Customer Service Associate (April 2003- Nov. 2005)
-Replenished products and supplies to ensure in stock conditions at all times
-Communicated with store manager regarding customer requests and vendor-related concerns
-Ensured the proper execution of all store level marketing programs
-Checked in external and internal vendors according to corporate procedures. Education
Burlington County Inst of Tech, Medford, NJ Sept. 2000- June 2004
-High School Diploma with Culinary Arts Certification
-National Honor Society Inductee
-Outstanding Achievement Award for Social Studies
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