Customer Service Administrative Assistant

JENNIFER D’SOUZA

Tel: 403-***-**** Email: ***********@*******.***

CAREER PROFILE

Highly organized Administrative / Human Resources Professional

Extensive knowledge of all activities related to HR such as payroll, recruitment, personal action forms benefits, general administration, corporate communication and employee orientation.

Strong attention to detail as shown in scheduling meetings, appointments, seminars and arranging room bookings, well organized filing systems, preparing agendas, taking minutes and distribution of minutes and drafting routine correspondence using various computer software programs

Conflict Management, problem solving, negotiating skills and working with confidential information

Experienced in recruiting, carrying out staff inductions and payroll

Computer Skills: Microsoft Office - Word, Excel, and PowerPoint, SAP HR (Malaysia), XBOS

(Xodus Operating System), PeopleSoft

WORK EXPERIENCE

Customer Service Representative / Cashier 2015 – Present Safeway, Calgary, AB

Deliver exceptional customer service to approximately (300) clients daily

Open and Operate cash tills and balance books at the end of the day Business Support Supervisor - Human Resources & Admin Function 2013 – 2015 Xodus DMCC, Dubai, UAE

Took the lead in organizing and coordinating all activities related to the Department’s administrative/HR requirements. Managed monthly payroll for 108 salaried/hourly employees.

Coached managers on the process of evaluating employees, setting goals, conducting objective performance review. Prepared Organization Charts for the department.

Maintained current employee files on XP (XBos)

Handled employee termination processes, grievances along with legal counsel and management. Educated new employees regarding the company’s HR policies and procedures.

Completed payroll processing for all existing employees and terminations.

Planned and developed on-the-job training programs for line employees and career development programs for managers. Maintenance of attendance record employee personal files. Assisted international hired employees with resettlement.

Organized new joiners’ welcome lunch with the respective Department Heads. Administered annual flight process. Prepared employment-related letters and administered background checks, e.g. criminal, motor vehicle checks, as well as e-verification of authenticating employment eligibility for new employees while vigilantly monitoring results.

Handled administrative matters related to travel, hotel accommodation etc. Jennifer D’Souza Tel: 403-***-**** Email: ***********@*******.*** 2

Accomplishments

Established and maintained proper structures and processes to track time and attendance, vacations, payroll and other activities resulting in efficiency gains of 33%.

Implemented Payroll and HR policies resulting in annual cost savings of $50,000.

Improved “employer branding” by working with the IT department to ensure smooth functioning of the onboarding process.

HR & Office Supervisor 2011 – 2013

Prime Energy Consult Ltd, Dubai, UAE

Provided HR services and support to managers and division heads.

Administered payroll for 6 employees and 75 consultants.

Handled Invoices/ payments through HSBC online banking system. Handled computation of Leave Salary, Gratuity and other benefits of employees.

Assessed current and future skills requirements as well as developed and implemented a competency- based performance management system.

Managed the Consultancy database and sourced personnel for major oil and gas companies.

Handled travel and logistics arrangements for the Consultants and Management, UAE Labor

/ Visas.

Finalized cash flow statements monthly.

Accomplishments

Worked directly with Directors to manage the Oil and Gas Consultancy Business. Demonstrated effective cost management and contributed to a work environment that promoted innovation and peak performance by integrating high-performance expectations into everyday business practices and using HR policies to support the organization’s core values and competencies.

Optimized administrative procedures by sourcing, procuring and implementing automated time and attendance system which resulted in better cost savings ($10K) Administrative Assistant 2010 – 2011

Zayed University, Dubai, UAE

Ensured that student, faculty staff and external visitors inquiries were promptly handled.

Received deliveries and mail, and distributed accordingly in a timely manner

Fixed appointments for students, recorded tutors’ hours, and missed appointments.

Coordinated students and classes in the absence of the tutors, provided them with assignments and instructions.

Maintained data in Excel pertaining to schedules, meetings and exams. Coordinated meetings and scheduled appointments requested by Management in University College and the Department of Languages, instructors and students. Adjusted absentee records for students upon requests by instructors. Managed Proctoring. HR & Admin Advisor 2005 - 2009

Scomi Oiltools (Cayman) Ltd, Dubai, UAE

Assisted the Country Managers in Recruitment & Hiring for Management & Staff for the MENAT region. Created Head Count Reports and processed payroll using SAP HR Module.

Calculated End-of-Service benefits and maintained records of vehicle insurance, Organized travel and hotel bookings. Organizing Arranged management meetings and assisted in the preparation of minutes of meetings. Conducted staff induction for newly appointed staff. Jennifer D’Souza Tel: 403-***-**** Email: ***********@*******.*** 3

Performed cost reduction.

Prepared employment offer letters, job descriptions, bank, housing and termination letters.

Participated in the Yearly Performance Review.

Accomplishments

Trained SAP HR Super User, ensured effective cost management and managed the HR function for the entire MENAT region as well as payroll. Cabin Crew Admin Coordinator 2003 - 2004

Emirates Airlines, Dubai, UAE

Attended to queries/letters pertaining to rosters, flights, sickness and training. Scheduled annual assessment of Cabin Crew with their respective Cabin Crew Manager. Tracked absenteeism.

Executive Assistant 1999 – 2003

American Hospital Dubai, UAE

Typed letters, memos and other documentation and distributed correspondence VOLUNTEER EXPERIENCE

Administrative Assistant, Catholic Immigration Society, Calgary Greeter and Hostess in Coffee Sundays at St Luke Church, Calgary EDUCATION

Currently working on Certificate of Human Resource Professionals (CHRP) completion due Nov 2016

Bachelors of Science in General Business Administration, Devry University, Chicago, USA Bachelors of Commerce, University of Mumbai, Maharashtra, India

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