Quality Manager

Mohamad Itani

**** ***** **** *****, **********, IN 46077 317-***-**** *******@***.***

PROFESSIONAL EXPERIENCE

Multi Packaging Solutions, Indianapolis, Indiana

Quality Manager, September 2009-July 2016

Managed the Quality System of an $80M in sales volume to ensure product conformance, including issuing corrective and preventive actions and resolving customer complaints by using 5Y, 8D, or customer supplied. Trained and coached others on quality processes, metrics and reporting in a complex print production environment. Acted as liaison with key Fortune 500 account customers (including one of the largest electronic companies in the world) for external quality reviews and process and machine qualifications, validation, and inspections. Regularly used statistical analysis tools (Excel, Minitab, and JMP) to successfully communicate with the corporate lead team and report on results and trends of internal non-conformity, cost of quality and corrective actions. Successfully went through a GMP plant certification, Green Partnership certification, FSC, SFI, and several customer quality audits. Participated in kaizen and lean events; in addition to implementing 5s tools to the Quality Department. Establish and implement outsource suppliers’ qualifications and audits. Assist the management team in reducing the cost of quality annually to a low of 0.37% of sales. Shorewood Packaging, Newport News, Virginia

Process Engineer / Quality System Leader, March 2006-September 2009 Coordinated the processing of all trials and new material tests for developmental product. Managed the Quality Department which included analysis and reporting of all key performance metrics and the resolution of external and internal complaints. Worked closely with production teams to maximize product quality and reliability and minimize cost. Oversaw the company’s quality documentation system. Managed the calibration system for all testing tools used in the company. Strine Printing Company, York, Pennsylvania

Quality Manager, February 2001-March 2006

Oversaw the overall Quality System, including establishing and improving in-process and final inspection, issuing corrective action reports and performing internal audits and testing. Provided technical assistance and quality direction to production departments. Reported on production quality issues on a weekly basis and conducted monthly management meetings. Responsible for addressing customers’ quality-related issues both in writing and via site visits. Meyer Packaging, Palmyra, Pennsylvania

Quality Manager & ISO 9001 Coordinator, June 1995-February 2001 Oversaw the overall ISO 9001 Quality System, including establishing and improving in-process and final inspection, issuing corrective action reports and performing internal audits. Led the Quality Department to meet or exceed waste percentage targets. Maintained the document control system and calibration. Meyer Packaging, Palmyra, Pennsylvania

Cutting Manager, December 1992-June 1995

Supervised sheeting, cutting, and tool building. Implemented customer requirements per spec sheets. Meyer Packaging, Palmyra, Pennsylvania

Printing Manager, October 1990-December 1992

Supervised printing department with multi-color sheet-fed offset press production. EDUCATION

Rochester Institute of Technology, Rochester, New York Bachelor of Science in Printing Management and Sciences, February 1990

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