Customer Service Microsoft Office

CULLICILUM VITAE

NAME : SALLY BAHATI MASHA

Mobile Number : +971*********

Email : ***********@*****.***

Marital status : Single

Nationality : Kenyan

Languages: English,swahili

Date of Birth : 10 April 1993

Visa Status : Dubai visit visa

Career Summary

Being an enthusiastic and hardworking individual, I desire to have a challenging position in a well-reputed company with great growth potential and a vision for the future. In such a position, I would like to exhibit my interpersonal skills, while gaining experience in an environment where teamwork contributes to success. To put in the best of my skills and my knowledge for an accurate output as utilize my abilities for the contribution of the growth and for the fulfillment of the needs of the company.

Skills

Good command of microsoft office including(Word,Excel,Power Point, Visio)

Customer service proffessional,telephone skills and hospitality

Positive and proactive

High attention to details and able to work under pressure

Professional Experience

African Dream Hotel -3 STAR(Jan 2011-Dec 20110 Position-Receptionist

Duties

Dealing with bookings by phone,e-mail,fax,face to face and even letter.

Completing procedures when guests arrive and leave.

Choosing rooms and handing out keys.

Preparing bills and taking payments.

Taking and passing on messages to guests

Makutini Villa(oct 2015-June 2016) Position-Customer Service Agent

Duties

Welcome guest upon arrival.

Provide information to guest about hotel services and orders.

Respond and take action on guest complaints and responds.

Receive and acknowledge reservation and cancellation.

Keeping the records of all clients that enter hotel facilities

Achievements

Selected as the star perfomer of the month.

Educational Background

Sept 2012-sept 2015-Zetech College

Diploma in Hospitality management

Oct 2010-Dec 2010-Computer Service

Kenya Institute Of Management

2007-2010-Moi Forces Academy Lanet-Kenya

Kenya certificate of secondary Education

1999-2006-ST Agnes Primary school-Kenya

Kenya Certificate of Primary Education

Hobbies

Singing.

Reading inspirational books.

Swimming.

References : To be provided upon request

Contact this candidate