Customer Service Representative
Resume:
Wanetta V. James
Arcadia, La 71001
***********@*******.***
Objective:
Looking for a permanent position as customer service manager in a
company that shows it is expanding and are loyal to the customers as
well as the employees.
Highlights:
• Quickly learn procedures and methods.
• Proficient in the use of various software packages including Microsoft, excel, & outlook.
• Honest, friendly, outstanding communication skills.
• Enjoy working with people.
• Dependable - can work without supervision.
• Skilled at encouraging others and developing rapport.
• Over 10 years experience in customer service.
Experience:
Food Junction Arcadia, Louisiana
Cash Management Specialist 12/2015 to Present
• Computed bills, itemized list and tickets showing amount using cash register.
• Removed and recorded amount of cash at beginning and end of shift.
• Activated phone and pre-paid credit cards.
• Demonstrated skillful communication and maintained high standards of excellence.
• Respond promptly to customer inquiries.
McDonald's Arcadia, Louisisana
Food Service Worker 10/2015 to 03/2016
• Cashier
• Grill Cook
• Prep food for next Shift
• Drive thru cashier
• Pass food to customers
• Clean and maintain area that I am assigned to
Lowes Ruston, Louisiana
Pricing Coordinator 01/2015 to 08/2015
• Responsible for ensuring all Merchandise prices are displayed correctly by performing price reviews with LRT gun.
• Maintain Pricing signage inside and outside of the store which includes auditing and reviewing special order books.
• Ordering any missing items and reviewing and completing all system tasks assigned.
Lowe's Nacogdoches, Texas
Head Cashier 01/2012 to 12/2014
• Oversees coverage and activities of all cashiers.
• Oversees coverage of registers and store supplies usage.
• Performs all opening procedures pertaining to the front end.
• Manages all checkout functions by processing sales transactions and refunds monitoring cash drawer amounts and maintaining checkout area.
Lowe's Nacogdoches, Texas
Cashier 07/2011 to 01/2012
• Process customers’ items and activate giftcards when checking out using register.
• Greet and help customer with any concerns that they may have.
• Process items returned by customers.
• Make sure front end is kept clean.
E tech INC. Nacogdoches, Texas
Customer Service Representative 06/2010 to 12/2010
• Processed orders, forms, applications and requests.
• Record details of actions taken.
• Performed customer verifications.
• Obtain and evaluated all relevant information to handle inquiries and complaints.
• Kept records of customer interaction and transactions.
Borders LaVergne, TN
Customer Service Representative 10/2009 to 1/2010
• Communicate company policies to customers.
• Utilize call center technology to input, track, and report customer issues.
• Escalate call outside their scope to appropriate tier of CSR or support function.
• Managed customers’ accounts.
• Deal directly with customer either by telephone or electronically.
Asurion Insurance Service INC. Nashville, TN
CSR I, II, III & Return Merchandise Specialist 07/2007 to 11/2009
• Handled initial headset protection or roadside assistance customer request for service.
• Solicit sale of new or additional services or products.
• Took escalated calls from csr or support functions.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Maintains excellent relations with all internal and external customers of Asurion.
Kangaroo Express Nashville, TN
Cash Management Specialist 04/2007 to 10/2007
• Computed bills, itemized list and tickets showing amount using cash register.
• Removed and recorded amount of cash at beginning and end of shift.
• Activated phone and pre-paid credit cards.
• Demonstrated skillful communication and maintained high standards of excellence.
• Respond promptly to customer inquiries.
Hot Topic LaVergne, TN
Inventory Control Clerk/ Receptionist 09/2006 to 04/2007
• Received callers at establishment, determined the nature of business and directed callers to destination.
• Typed memos, correspondence, reports, and other documents.
• Counted material, equipment, merchandise and supplies in stock.
• Posted totals to inventory records, manually and using computer.
• Sorted and placed materials, items on racks, shelves and in bins according to predetermined sequence such as size, type, style, color and product.
Education:
University of Arkansas at Pine Bluff. Pine Bluff, Arkansas
No degree 2004-2005
Grambling State University Grambling, Louisiana
No degree 2001-2003
Louisiana Tech University Ruston, Louisisana
No degree 1997-2000
References: Available upon request
Contact this candidate