Manager Service

DENISE A. PAGAN

Bronx, NY ***** Cell: 646-***-**** *****************@*****.***

Profile

Bilingual English/Spanish with intense experience in recruiting, training and maintaining accounts; Project management, events coordination and strategic planning to achieve organization’s mission and goals; Nominated in June of 2015 one of the 25 Most Influential Women in the Bronx by the Bronx Times Reporter News Paper

Employment Background

Mary Kay Cosmetics Inc. - New York, NY (2006 - Present)

Team Leader

Work strategically with team to coordinate outreach activities to reach targeted goal.

Coordinate and conduct meetings, events, seminars and workshops to increase production

Recruit, coach, and mentor new team members to improve the quality of service and business relationships

Follow up with business associates and clients to ensure customers satisfaction

Networking, marketing and promotions ;Conduct seminars and Workshops to build customers and new business associates confidence and self esteem

The Big Word - New York, NY (2014 - Present)

Interpreter

Interpreted and translated from Spanish to English/English to Spanish

Serviced the Board of Education, interpreting for parents and teachers at meetings, conference and hearings

Action Check Cashing, New York, NY (1995 - 2010)

Business Manager

Decision Making, Strategic Planning; Increased management's effectiveness by recruiting, coaching, counseling, and disciplining managers; communicated values, strategies and objectives

Enforced company systems, policies and procedures, planning, monitoring and appraising job results

Completed operations by developing schedules; assignments and monitoring work, resolving operations issues

Provided leadership to build relationships crucial to the success of the company and managed a variety of special projects which had positive organizational impact and business growth

Targeted businesses and customers to increase business revenue

Office of Councilwoman Lucy Cruz, Bronx, NY (1992 – 1995)

Special Assistant to the Councilwoman

Monitored completion of all city, state and Federal applications on behalf of the constituents to secure entitlements and social service needs

Represented councilwoman at community meetings and functions

Liaison between district office and government agencies

Assisted in the coordination of special events such as fundraisers and ceremonies

Translate public information for dissemination

Education

Universidad Inter americana de Puerto Rico

Associate in Business Administration

Barbizon Modeling School, New York

Major Modeling

Professional Membership

National Association of Professional Women

National Conference of Puerto Rican Women

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