Executive Assistant Customer Service

SERINA ROTH

**** ****** ******, *** *****, CA ***06 619-***-**** ******.*.****@*****.***

www.linkedin.com/pub/serina-roth/14/918/273/

Proactive in finding solutions and ideas to increase productivity.

Creative Teambuilding Coordination

Client Relationship Manager

Proficient in all Microsoft office applications, 10 key calculations, QuickBooks, Power point, Oracle, Ceridian, among Other various databases

Development of Training Materials

Internal/External Customer Service and Support

oRecognized for ability to calm clients, resolve problems and follow through

SharePoint Wizard (Certified level 1 & 2)

Types 60wpm

Work History and Experience

Keller Williams La Jolla Jan. 1, 2014- Present

7817 Ivanhoe Ave., Ste. 101, San Diego, CA 92037

Realtor®

AT&T (Cricket), San Diego, CA April 2013 – June 2015

7337 Trade St., San Diego, CA 92121 800-***-**** Code 10535

Executive Assistant to CAO (dept. change, same duties)

Create daily reports to track Company Credit Card usage and funding trends.

Processed and distributed daily, monthly, quarterly Credit Card Delinquency reports.

Worked closely with US Bank programs to manage Company Credit Card profiles

Managed conflicting priorities under demanding work schedules and met deadlines to the satisfaction of multiple Executives

Managed the termination of the Corporate cards (350 card holders)

Muve Music (Cricket), Westwood, CA May 2010-April 2013

1100 Glendon Ave, Suite 1900, Los Angeles, CA 90024 800-***-**** Code 10535

Executive Assistant to SVP of Muve Music

Provided Administrative support to SVP and entire Muve dept. as well as back up support for CMG team (50+ employees).

Managed critical timelines with Label Companies and internal personnel

Worked closely with facilities’ in the coordination and opening of our 19,000 square foot Los Angeles office location.

Train new hires on Cricket’s policy and procedures

Coordinated domestic and international travel

Processed all Visa’s for International Development team

Daily interaction with support team for our business partners, investors and vendors.

Processed and Managed PO’s through Oracle database.

Teamed in the coordination of training/International Dev. events and trade shows for Muve Music

Managed Executive Calendars

Prepared and Managed on -boarding process for New Hires

Prepared and processed expense reports for Directors and above

Assisted VP of HR with scheduling of potential high level candidates for Muve Music

Cricket Communications, Greenwood Village, CO Dec. 2008-May 2010

5887 Copley Drive, San Diego, CA 92111 800-***-**** Code 10535

Executive Assistant to VP of HR

Created and assisted VP of Organizational Effectiveness with power point presentations

Managed up to 6 Executive calendars at a time

Prepared and processed expense reports for VP and Director of HR as well as potential candidates with travel expenses.

Assisted VP and Director with scheduling of potential high level candidates

Managed and Administered HR objectives, policies, plans, programs and procedures

Converted job descriptions to HTML format

Created Job Description in Ceridian and submitted for approval

Processed and managed Employee files

Work History and Experience- continued

Richmond American Homes, Corona, CA July 2005 – July 2007

1305 Corona Point Court, Corona, CA 92879 951-***-****

Executive Assistant to Division President of Land Acquisition

Assisted Division President, VP of Land Development, Land Acquisition Specialists, & Project Managers

Processed and submitted of building permits to various City Ordinances

Day to day interactions with Field personnel

Handled confidential documents

Reviewed and cost coded invoices for A/P, researched past due balances

Administration of structural costs, development summaries, and pro-forma analysis

Assisted in Market Comparisons and research.

Coordination of all funds for deposits and closings of land purchase escrows

Processed all Master Consultant agreements, as well as setting Consultants up as new Vendors

Provided excellent Customer Service for both vendors and co-workers

Managed weekly Land Minutes

Managed and prepared department policies and procedures.

K. Hovnanian Homes, Ontario, CA Aug. 2003 – July 2005

3536 Concourse, Ontario, CA 91764 909-***-****

Executive Assistant to Regional President

Assisted Regional President directly, teamed with Legal Department, Land Acquisition Specialists, & Project Managers

Audited all community brochures and new home layouts

Processed and distributed structural costs, development summaries, and pro-forma analysis

Audited and updated daily Escrow report

Assisted/prepared final project reports and compiled marketing analysis data

Coordinated all funds for deposits and closings of land purchase escrows

Day to day interactions with Escrow

Coordinated all opening and closing of escrow accounts

Managed and prepared department policies and procedures.

Managed weekly land Minutes

Key Accomplishments

Education

2011 Annual Award of Excellence winner (Cricket)

Outstanding Performer 2009-2012 at Cricket Communications

Rock N Roll Marathon- San Diego 2013 with Leukemia and Lymphoma Society, raised $1800.00+ to assist in finding a cure for Blood Cancers.

SD Food Bank & Rady Volunteer work

NMSU- Las Cruces, NM

General Education

Mesa Jr. College – San Diego, California

General Education

Maric College – San Diego, California

Certificate (Medical Assistant)

Notary Public

References Available Upon Request- Please see LinkedIn site for letters of recommendations

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