Receptionist
Resume:
Paulette Mims
Los Angeles, CA 90043
***********@********.***
*/**** - ** ******* ***** Polster & Berger, (assigned by Ricoh) Los Angeles, CA
Receptionist & Switchboard
Answer and transfer calls from a multi-line phone system.
Authorize security access, for all staff and guest.
Greeting clients and validating guest.
Schedule conference room meetings and set-up.
Receive and sort all incoming courier services.
3/2013 - 6/2013 SkyOne Federal Credit Union Hawthorne, CA
Member Services Representative/Resource Center
Assisted front desk, walk-in and inbound calls from members with Online Banking request.
Greet visitors, adhere to company security with assigned badge requirements.
Opening new accounts, account transfers, deposits, check withdraws and loan payments.
Advised members of products and services.
Access Symitar system for all Online Banking transactions.
1/2009 - 9/2011 ING Direct, Mortgage Los Angeles, CA
Loan Counselor, Default Servicing
Accept inbound and make outbound calls to negotiate with borrowers to resolve delinquency.
Initiate contact with past due borrowers and implement workout strategies and payment plans.
Ensure compliance with collections policies and procedures for secured and unsecured loans.
Record all collection activity in appropriate collection systems, perform detailed skip tracing.
1/2007 - 1/2009 ING Direct, Mortgage Los Angeles, CA
Loan Validator, Wholesale Lending
Review, analyze and determines acceptability of all risk types of documentations/conditions
according to established standards.
Request necessary supporting documents to complete the loan process.
Ensure files that are sent to closing reflect accurate information per loan approval.
Maintain department performance standards in order to keep the work flowing into
appropriate loan operations queues.
10/2006 - 1/2007 ING Direct, Mortgage Operations Los Angeles, CA
Loan Coordinator
Request the necessary supporting documents to complete the loan process.
Review, analyze and determines acceptability of all risk types of documentations/conditions
according to established standards.
Provides accurate and timely status to Broker and other interested parties, by phone or email.
Carries a pipeline according to the standard set by management.
Contact this candidate