Customer Service Administrative Assistant

Jemila A. Sterling

*** ***** **** ***** ***** 732-***-****

Franklin Park, New Jersey 08823 United States ******.********@*****.***

Skills/Qualities

Mission Statement: Innovative, highly motivated and hardworking graduate with a sincere and consistent drive for success; while constantly willing to learn and continuously enhance my organizational skills and proven leadership skills to aide in the Fulfillment Associate position.

Major skills: Fluent in Korean. Ability to sympathize and empathize with others. Excellent oration skills. Experience with customer service, administrative assistance and working with others. Able to display exceptional listening skills. Pays particular attention to detail. Demonstrates leadership and communication skills. Able to work with all levels of people to achieve objectives.

Computer Skills: Advanced proficiency in Microsoft Office applications, Microsoft FrontPage, Outlook, Internet Explorer, Adobe Firefox, Google Chrome, Gmail, Inspiration, Adobe Acrobat, PhotoShop, Apple iTunes Podcast, Apple iLife, Garageband, Quick Time, RealPlayer, E-mail, multiple Multimedia Productions and Windows applications.

Experience

Orchid Staffing/Sciformix Corporation, Skillman, NJ February 2016-present

Contractor for Johnson & Johnson, Fulfillment Associate, Due Diligence Designee

Assigned to drive the adverse event follow up process for a client with minimal supervision.

• Prepare reports and metrics for audit/inspection internal purpose for the process.

• Send white-mail to consumers across USA for the purpose of procuring additional information regarding reported adverse events.

• Scan and send received documents to stakeholders (as required)

• Work with database to appropriately update information regarding adverse event follow up.

• Track inbound faxes/emails/postal mails sent and received.

• Communicate effectively through e-mails with all team members/Stake holders etc.

Pinos Gift Basket and Wine Cellar, Highland Park, NJ November 2015-present

Bartender/Mixologist

Greets guests while maintaining stellar customer service.

Mix/prepare cocktail as per customer request.

Educate customers on countries of origin for wines and spirits, while monitoring the lounge for possible adverse events.

Reports any and all complaints/superlatives to management to ensure excellent reviews.

Holiday Inn, Somerset, Jersey’s Sports Bar/Pub, Somerset, NJ August 2015-February 2016

Bartender/Server

Greets guests while maintaining superior customer service.

Mix/prepare drinks as per customer request.

Occasionally would be required to deliver the food/drinks to hotel rooms while greeting guests and escalating complaints, if applicable.

J&J Staffing Solutions, Princeton, NJ November 2013-present

Temp to Hire Associate

Assigned to temporary-to permanent work for various companies. Work would range from clerical, administrative assistant jobs, customer service jobs, receptionist jobs, office administration jobs, and law office jobs. Also did work in inventory, as well as logistics.

Rider University, Teaching and Learning Center, Lawrenceville, NJ May 11, 2015 – September 1, 2015

Science Department, Administrative Assistant

12-week contract, extended as per department request.

Provide sole office support to a four person department.

Was required to answer phones, draft/send out/respond to email(s); demonstrate strong computer skills, MS Office Suite, schedule rooms for events, ordering of supplies, travel arrangements, etc.

Princeton University, Office of Development, Princeton, NJ February 23, 2015-April 3, 2015

Department of Annual Giving, Administrative Assistant

Assisted with handling routine/demanding administrative matters while exercising good judgment and confidentiality in accordance with established policies and procedures. Demonstrated strong technical skills through displaying skills in Microsoft Office, (Word, Excel, PowerPoint, Access). Drafted and sent out web-based mass emails to Princeton Alumni upon supervisor approval. Provided back-up assistance for tenured staff in completing projects; ranging from sorting/ stamping/metering mail, and putting together packets/invitations for university events.

Merrill Lynch/Bank of America, New Jersey Extension, Hopewell, NJ August 2014 – January 2015

Wealth Management Contractor, Client Support, Credit Card

Was required to handle incoming Wealth Management client calls utilizing professional telephone etiquette and problem solving skills,

Provided brokerage and banking account information, including but not limited to account balances and deposit rates,

Explained content, format and activity on monthly and quarterly credit card statements,

Consistently achieved minimal or beyond expectations for performance metrics and quality standards.

Westminster Conservatory of Music, Crossroads South Middle School Extension, South Brunswick, NJ February 2014-June 2014

Temporary Assistant Extension Manager

Was required to greet teachers and parents of the conservatory as they entered the building. Would assist parents, students and teachers as needed. Expected to keep in consistent contact with the maintenance staff at the middle school as well as the Princeton campus to make sure things at the conservatory ran as smoothly as possible. Would also collect tuition payments via check or credit card, distribute and document receipts, as well as submit registration forms to the main Princeton campus.

RuffaloCODY, New Brunswick, NJ August 2010 – November 2013

Student Caller

Required to reach out to Douglass College Alumni by phone and update with goals and events going on at the renamed Douglass

Residential College at Rutgers.

Used university goals to persuade prospects to give back to Douglass through donations.

Would complete numerous transactions over the phone via credit cards.

Douglass Cafe & Grill, New Brunswick, NJ October 2011 - September 2013

Student Chef

Was required to:

prepare pre-made meals for Rutgers Students and Faculty/Staff members, to taste.

Maintain order in dining areas.

Have wonderful customer service.

Dollar Tree Stores Inc., Somerset, NJ May 2010 - August 2012

Sales Associate

Required to greet customers, and assist them if needed.

Made sure store was kept in a presentable state

Internships/Externships

The ARC of Monmouth County, Freehold, NJ March 17-21, 2014

Student Extern

Worked with developmentally and intellectually disabled adults. Shadowed superiors and interacted with the members of the ARC, went on field trips, and did activities that had central goals: to build social skills for the disabled, and also to build skills so that they can apply to work in the world.

Projects/Community Service

New Jersey Folk Festival (April 2014) – volunteer

DRC's On-line Presence, E-Portfolios, and Professional Development Workshop (September 2013-November 2013):

In this workshop, a couple of Douglass students learn about how one's online presence has an impact on their professional future.

Currently in the process of setting up an e-Portfolio, as well as learning how to set up professional accounts to share with potential employers.

Rutgers University Programming Association: (September 2013-present) General Member

Rutgers University Royal Priesthood: (October 2009- May 2010) Orchestra member

5L2F Orchestra Benefit Concert (February 2010): Benefit concert held by UBF (University Bible Fellowship) in which all proceeds went towards relief for Haiti.

American Conference on Diversity, Lead for Diversity (April 2008): Student Delegate: Lead for Diversity is the cornerstone program in the American Conference on Diversity’s Youth Leadership Institute. Lead for Diversity is a six-day program for entering sophomores, juniors, and seniors from high schools throughout the state. The program is devoted to providing a unique and meaningful experience for all of the student delegates, including myself, in which we broke barriers, dealt with biased behavior, and developed an Action Plan to reduce prejudice in our own school communities.

Douglass Developmental Disabilities Center Walk for Autism (2005-2012) volunteer

Education

National Bartending School, Woodbridge, NJ November 10, 2014 – December 12, 2014

Qualified Mixologist having completed course of study in bartending 40 hours and completed the required test in mixology, liquors, wines and customer service. Able to mix 12 beverages in 4:28.

Douglass Residential College, New Brunswick, NJ August 2009 - Present

Bachelors, Women's and Gender Studies, Korean, Music

Rutgers University, New Brunswick, New Brunswick, NJ August 2009 - Present

Bachelors, Women's and Gender Studies, Korean, Music

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