Customer Service Manager
Resume:
Karyn Rosar Bolfova
************@*****.***
Barrie Ontario
L4M 6N5
Dear Hiring Manager,
I have attached my resume for your consideration. In the last two years, we have made much progress in our special events at the Queen’s Hotel. We have increased the large events from non-existent to creating annual events for companies and people from Christmas parties to retirement, and special company dinners. I am the face and the contact in arranging with guests their desired events. I have had to work with all budgets and helped guests choose their menus, décor, suitable rooms for their event and beverages. It was new territory for us at the Queen’s and in doing so I realized that I have a passion for planning these events and have been successful in creating relationships with my guests to ensure repeat business and exceeding their expectations. It is an area of hospitality I am interested in further pursuing and growing.
In addition to event planning, daily, my duties call for me to answer the phone and handle guest complaints. Attending to customers and their concerns can be very challenging, however my customer service skills are very good. I handle all staffing, scheduling, hiring, firing, as well as working in the accounting office performing many administrative duties.
Besides working, I have been taking my BA online with Athabasca University in Health Administration. I am a year and half into this degree and continuing it on a part-time basis. There are many courses that will assist me in being successful in this position. Some examples are Professional Ethics, Human Resource Management, and Communication in the Workplace.
I believe I would be a good fit for this position. I am very hard working, conscientious, loyal, and can tackle any task given with determination and enthusiasm. I am a fast learner who is very driven and motivated. I have a very good rapport with guests and I love to smile and am very much a people person. I believe that I could take my skills from my current position at the Queens Hotel and utilize and cultivate them in the position that you are offering.
I thank you in advance for reading this and appreciate any consideration given.
Sincerely,
Karyn Rosar Bolfova
KARYN ROSAR BOLFOVA
33 Brown Wood Drive
************@*****.***
OBJECTIVE
To seek employment to gain further experience in the Event Planning field.
SKILLS & ABILITIES
Ability to work quickly and diligently, excellent customer relations skills.
Extensive knowledge in Microsoft Office Programs.
Mastery to adapt and respond in any situation.
Fluent in English and Czech language.
EXPERIENCE
FOOD AND BEVERAGE MANAGER AND EVENTS COORDINATOR – QUEENS HOTEL, BARRIE ON, CANADA
OCT 2012 – JULY 2016
Duties include hiring new staff, implementing and organizing a new POS system, staff training, editing of staff job descriptions.
Assisting with book keeping, balancing daily cash and bank deposits.
Planning and coordinating all big parties. Quarterbacked many large retirement parties, birthday parties, and company dinners by working with the contact person, choosing menus, atmosphere, decorations, and staffing. Heading events such as Barrielicious, launching of the front Tiki Bar Patio.
Calculating cost of sales and inventory control.
BARTENDER/SERVER – QUEENS HOTEL, BARRIE ON, CANADA
OCT 2012 – PRESENT
Responsibilities include greeting and seating guests, ensuring a quality dining experience for our guests. Ability to work at a fast pace making cocktails. Handling large amounts of money and accountably for alcohol counts at the beginning and end of my shifts.
OWNER/OPERATOR - SKAJ BISTRO AND CAFÉ, JINDRICHUV HRADEC, CZECH REP
JAN 2012 – MAY 2013
Planned and Opened a Bistro and Café. Responsibilities included hiring, ordering, accounting, and design.
ENGLISH TEACHER – INDEPENDANTLY – CZECH REP AND SLOVAKIA
SEPT 2007 – NOV 2012
Tutored adults and children in the English language in the Czech Republic. I contracted myself out to language schools and companies as needed and also taught privately.
EDUCATION
ATHABASCA UNIVERSITY JAN 2012 - PRESENT
Currently studying in second year in Health Administration.
ST JOSEPH’S HIGH SCHOOL, BARRIE, ON 1996
Completed Grade 12 and graduated
COMMUNICATION
QUEENS HOTEL, BARRIE ON
Was in charge of conducting staff meetings to train employees on how to use POS systems, steps of service for our guests, the do’s and don’ts of serving alcohol and reiterating the smart serve course.
POLYGLOT LANGUAGE SCHOOL – CESKE BUDEJOVICE, CZECH REP
SEPT 2010 – DEC 2010 – a course in leaning to speak Czech
LEADERSHIP
Instructor and leader on training new staff, informing employees about Health and Safety policies and procedures. Leading by example to show other how to open and close the restaurant, how to handle cash and cash bags. Setting other employees up for success by teaching them the standards of good service.
REFERENCES
AVAILABLE UPON REQUEST.
Contact this candidate