Security Software

Location:

Posted:

August 15, 2016

Kai Thach

Lawrence, MA *****

***.*****@*******.***

SUMMARY:

Experienced maintaining security hardware and software.

Technical knowledge of networking and firewall.

Troubleshooting printer issues.

Working knowledge and experience with anti-virus, spam-ware, and malware removal.

EDUCATION: University of Massachusetts Lowell – Lowell, MA

Bachelor of Science in Criminal Justice – February 2009

TECHNICAL QUALIFICATIONS

Operating Systems: Windows XP, Vista, 7, 10, Mac OS X

Software: MS Office (Word, Excel, Outlook, PowerPoint, Access), Lotus Notes Email/Ticket Management, Remote Desktop, MS Paint, GIMP, Tririga

Browsers: Internet Explorer, Chrome, Firefox, Safari, Opera

Hardware: PCs, Laptops, Printers, Routers, Modems, Switches, Hubs

Networking: LAN, VPN, Firewall

PROFESSIONAL EXPERIECENS

Security Administrator May 2008 to February 2013

Teradyne, N. Reading, MA

Provide technical support using a variety of software and hardware.

oCheck in/check out visitors

oAdd/remove clearance

Develop Excel spreadsheets for monthly audits

oAlarms events, surveillance software, network hardware

oFind replacements for departing overseas contacts

Coordinate with help desk/IT support team to revolve restore connectivity

Record security assets using Tririga including product info, cost and location

Security Operations Center Officer February 2013 to March 2016

Teradyne N. Reading, MA

Troubleshoot software and hardware

oRemotely configure printers

oAdd/remove/adjust security cameras

oReconfigure HD cameras to reduce bandwidth usage

Support vendor with subsidiaries transitions and uplink

oSecurity servers, alarm devices, fire alarm panel, card readers, Datacard printers

Track work log using Lotus Notes ticket management including network and facilities issues

Escalate trouble ticket to help desk/IT team when necessary

Manage compliance of all AEDs in Asia