Sales Customer Service
Resume:
***** ******* ***** *******, **********, ***** 818-***-**** *********@*******.***
Hope Helstrom
Sunland, California, 91040
*********@*******.***
WORK EXPERIENCE
MONOGRAM AEROSPACE FASTENERS, Commerce, CA
Director of Demand Management, Apr 2014 – Jan 2016 Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Review operational records and reports to project sales and determine profitability. Oversee regional and local sales managers and their staffs. Director of Supply Chain, Jan 2011 – Mar 2014
Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance. Negotiate prices and terms with suppliers, vendors, or freight forwarders. Implement new or improved supply chain processes.
Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving.
Collaborate with other departments, such as procurement, engineering, and quality assurance, to identify or qualify new suppliers.
Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws.
Sales Manager, Jan 2003 – Dec 2010
Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. 10618 Franlie Drive Sunland, California, 91040 818-***-**** *********@*******.*** Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct foreign sales and service outlets of an organization. Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Analyze data gathered and develop solutions or alternative methods of proceeding. Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements. Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Design, evaluate, recommend, and approve changes of forms and reports. Contract Administrator, Jun 1998 – Dec 2002
Answer customers' questions about products, prices, availability, or credit terms. Quote prices, credit terms, or other bid specifications. Maintain customer records, using automated systems. Prepare sales contracts for orders obtained, and submit orders for processing. Provide customers with ongoing technical support.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. Visit establishments to evaluate needs or to promote product or service sales. Complete expense reports, sales reports, or other paperwork. Consult with engineers regarding technical problems with products. Stock or distribute resources, such as samples or promotional or educational materials. Resolve customer complaints regarding sales and service. SATURN FASTENERS, Burbank, CA
Sales Representative, Sep 1995 – May 1998
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Recommend products to customers, based on customers' needs and interests. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Negotiate details of contracts and payments, and prepare sales contracts and order forms. Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
MARYVALE, Rosemead, CA
Residential Counselor, Jul 1991 – Aug 1995
Maintain confidentiality of records relating to clients' treatment. Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships. Guide clients in the development of skills or strategies for dealing with their problems. Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. 10618 Franlie Drive Sunland, California, 91040 818-***-**** *********@*******.*** Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
Meet with staff to discuss rules, regulations, and work-related problems. Direct special activities or events such as aquatics, gymnastics, or performing arts. Take residents on community outings.
SATURN FASTENERS, Burbank, CA
Sales Assistant, Jul 1987 – Jun 1991
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Compute, record, and proofread data and other information, such as records or reports. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands.
Troubleshoot problems involving office equipment, such as computer hardware and software. Process and prepare documents, such as business or government forms and expense reports. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
File copies of orders received, or post orders on records. Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
EDUCATION
Verdugo Hills HS, Tujunga, CA
CSUN Northridge, Northridge, CA
BA Psychoogy 1991
University of La Verne, LaVerne, CA
MBA
ADDITIONAL SKILLS
Completed 2 ERP changes and Several upgrades
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