Customer Service Professional Experience

IVETA KRASTANOVA

*** ******* **** ****, **** **4, Ponte Vedra Beach, FL 32082

Cell: 904-***-****, ***********@*******.***

Professional Profile

Accomplished Tax Audit and Accounting professional seeking entry/intermediate level position. Extensive expertise in end-to-end tax return, refund preparation and related compliance filings; Knowledgeable in International Taxation Laws; Experienced in issue resolution, customer service and process improvements; Knowledgeable in taxation reporting technologies, and data processing within a highly dynamic tax environment

Education

ECONOMICS, MASTER OF INTERNATIONAL ECONOMICS 2008-2010

University of Economics, Varna BULGARIA

Languages/Skills

Bulgarian - written and spoken - Level of knowledge - Excellent

German - written and spoken - Level of knowledge - Good

Technical Skills - Tax reporting software (custom), MS Office (Advanced Excel, Outlook and Word), Concur, GERS, Oracle

Professional/Managerial Skills:

Strong Teamwork, Communication and Leadership Skills

Consistently Delivered Results On Time

Self-Motivated With The Ability To Work Both Independently And Collaboratively As Part Of A Team

Highly Organized With Strong Attention To Detail

Tax related transactions, audit preparation and documentation

Electronic Data Processing

Software development lifecycle

Recruiting, training and people management

Professional Experience

TAXBACK INTERNATIONAL LTD., IRELAND (Bulgaria Office) February, 2011– July 2016

VAT AUDITING TEAM LEADER: February, 2015– April, 2016

Responsible for preparing daily workloads for staff, coordinating the daily allocation of work, and training new staff

Motivated the team to achieve high standards and targets through implementation of process improvements

Arranged and chaired weekly team meetings, focusing on target achievement and quality control

Led a team of more than 20 people across 2 shifts

PROJECT COORDINATOR: July, 2014 – February, 2015

Coordinated variety of tasks and technical requirements given from Operations Director to Development Teams.

Took the Initiative to think up new ways to drive process efficiency.

Responsible for writing business requirement documents and communicating them with development teams.

Responsible for User Acceptance Testing, User Training and successful delivery of each new functionality

V.A.T. AUDIT SPECIALIST

Responsible for a variety of recurring and non-recurring transaction tax functions

Managed tax return preparation and related compliance filings for both domestic and foreign jurisdictions.

Performed international, and domestic state, and local sales tax review, VAT and GST filings for global corporate clients, such as Apple, Procter & Gamble, Avery Dennison, Elizabeth Arden, Kimberly Clark, etc.

Electronic data processing of international tax documents and related tax audit.

Mastered skills in Concur audit system.

Participated in the planning, design and implementation of automated internal tax processing system, collaborating with IT in providing business requirements, user case scenarios, and user acceptance testing.

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