Ngoc O’Dwyer

*** **** ******* ** ****: 703-***-****

Apex, NC 27539 email: acv6g2@r.postjobfree.com

Objective

To obtain a challenging position as an administrative assistant that enables me to leverage outstanding organizational, communication, and analytical expertise to add value to the organization.

Employment History

L.L. Bean, McLean, VA. 11/13 – 6/16

Customer Service

Perform customer service on a daily basis.

Responsible for managing a cash drawer and reconciling at the shift end.

Responsible for processing online orders.

Clock Tower Thrift Store, Centreville, VA. 08/13 – 3/14

Customer Service

Performed customer service on a daily basis.

Responsible for managing a cash drawer and reconciling at the end of the night.

Responsible for store closing procedures.

Responsible for pricing and taking in donations for resale.

Balanced daily receipts to include cash, credit cards and checks.

The Clover Companies, Arlington, VA. 12/04 – 4/12

Administrative Assistant

Managed front desk, including but not limited to all customer calls and inquiries; shipping and receiving; mail; opening and closing office.

Responsible for travel arrangements and expense reports.

Meeting coordination including, conference room set up; catering; calendaring.

Responsible for customer accounts, including but not limited to, opening accounts, billing, accounts payable, complaint resolution.

Paid company invoices upon verification, both by check and eft.

Organized, set procedures and monitored the flow of paperwork for the office.

Liaison between all levels of management internally and externally with clients.

Responsible for providing monthly revenue reports to determine profit/loss on a monthly basis.

Staffing Agencies 07/03-12/04

General Assistant

Maintain lease files for canon USA.

Prepare packages to be shipped to storage.

Assisted accounting department at First Virginia Bank matching and filing

invoices with checks.

Reserve conference room via outlook calendar, placing catering orders for

luncheon events.

Book travel arrangements for PR firm.

Administrative Assistant/Receptionist 11/00-6/03

Provide accounts payable support.

Prepare invoices, billing letters, check requests and purchase orders.

Assist HR department with benefits packages.

Payroll distribution.

Maintain filing system, and mail room.

Coordinate meeting arrangements.

Maintain office equipment and office supplies.

Support front desk receptionist.

Smart-Tag, Reston, VA 04/96-11/00

Operation Supervisor

Supervised 20 customer service representatives.

Answering 500 incoming calls.

Resolved customer service issue.

Balanced daily financial transactions.

Maintained inventory control for toll devices.

Maintained clients and personal records.

Managed new accounts and customer inquiries.

Computer Skills

Outlook, Word, Excel, Access, Jenark Business Software, Powerpoint, WordPerfect, Lotus Notes, familiarity with Costpoint

Education

Northern Virginia Community College, Annandale Campus

References available upon request

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