Brent M. Kempke

Greensboro, NC. *****

336-***-**** / acv6fb@r.postjobfree.com

****-**** ********** ************ - ****** Service Technician

Summary Responsible for pre / post install inspections with emphasis on customer satisfaction. Lead service technician for new product installations. Working relationships with general contractors, owners and inspectors for design, efficiency and safety.

Responsibilities

• Perform stand-in service manager duties

• Resolved field issues due to installation and customer service concerns

• Conduct pre / post view surveys and reports for complete to promise

• Design and implement new product revisions

• Manage system design, troubleshooting and new product introduction

• Managed warranty claims, inventory control and turns

• Prepared fleet management reports

• Extensive travel inside North America

• Road warrior / DOT certified

• Perform confident use of all power and hand tools

• Military contractor clearance

• Fork lift certified

2006-2009 Fireside Hearth & Home - Field Operations Manager

Summary Responsible for supervising members and subcontractors to optimize field operations to provide customer service, safety, and corporate profitability through builder and homeowner installations, service and parts. Interface closely with inside operations, sales as well as builders, homeowners and inspectors. Responsible for member performance, training, development and quality workmanship.

Responsibilities

• Manage performance of all install and service members including quality, compensation, discrepancies, time management and drive to excellence

• Schedule work orders to be completed

• Manage all field activities of fireplace, stone, facings, central vacuum and outdoor kitchen installations for quality, customer satisfaction and compliance to local and state codes

• Drive CTP (complete to promise) by interfacing with production, sales and inside operations to improve efficiencies

• Monitor sales orders, truck reports, labor charges and completed orders for accuracy and billing

• Refine “ best practices” for field operations

• Create atmosphere of cooperation, respect and high moral among staff and contractors

• Lead regularly scheduled production meetings with installation and service crews to review field issues

• Provide member training and continued education including OSHA and new local inspection amendments

• Manage fleet vehicles for safety, proper use, service, fuel and productivity

• Develop and implement national housing quality manual and standards through certification

• Attend and test at local, regional and national training seminars.

• Manage inventory control for all installation materials including warranty, turns and waste

• Lead safety programs and enforce proper use personal protective equipment

• Maintain an active presences on jobsite

• Attend homebuilder association meeting and outings to support sales force

• National Fireplace Institute certified

2002-2006 Overhead Door Company / Fireside - Field supervisor / warranty manager

Summary Responsible for all member training, safety and installations of fireplace, facings and central vacuum systems. Including scheduling, previews for job readiness, post views for job quality at completion, with a detailed view on customer service.

Responsibilities

• Manage warranty claims. Verify and process all customer and company claims for accuracy and compliance

• Schedule and manage field installations and service

• Proficient with customer, sales, contractors and company relations

• Attend operation and sales meetings for group discussions on current business, quality, safety and service to ensure 100% complete to promise

• Maintain an active presence on jobsites

• Conduct pre / post view surveys for customer and inspector satisfaction

• Install and service all products according to builder, customer request and per local and state building and mechanical codes

• Manage shipping and receiving operations for quality and accuracy

1990-1997 Hale Chrome Service - Production supervisor / Tool and Die resurfacing specialist, new product set-up and fabrication.

Summary Supervision and scheduling for personnel and materials in a high pace, high quality production setting operating 24/7. Created and implemented ISO 9000 program.

Responsibilities:

• Manage scheduling of floor personal, work orders and materials

• Manage shipping and receiving operations for quality and accuracy

• Lead production/safety meetings

• Estimating cost and waste

• Shipping and receiving with a focus on customer service

• Oversee quality control inspection reports

• Managed hazardous material reduction and containment

• Design and fabricate custom plating molds and racks.

• Continuous use of calipers, micrometers, and thickness gauges.

• Overhead crane operator from 1 ton - 45 ton.

• Air tool, hand and machine polishing of all metals.

• Blueprint reading

• Maintenance

• Sand blasting products from 1lb. - 25 ton.

• 5 ton forklift certified

Education

Guilford Technical Community College

• Associate Degree / Applied Science 3.8 GPA

• HVAC Excellence in gas and electric

• CFC Universal

• Student Ambassador / Honors recipient / Who’s Who recipient

• Phi Theta Kappa

Spring Arbor College, Spring Arbor, MI.

• Water safety Instructor Certification / CPR Certification

Hillsdale High School, Hillsdale MI.

• Diploma

• 4 years architectural / mechanical drafting

Computer skills

• MS Office - Word - Excel – PowerPoint

References and transcripts available upon request

Contact this candidate