Project Manager

Nathaniel Hill, BSIS, MPM, PMP, CSM

E-mail: **********@*******.*** • 919-***-**** (M) Wake Forest, NC 27587

Website Profile: http://www.linkedin.com/nathaniel1hill

Decisive, goal oriented, and solution focused professional who understands complex projects, who meets or exceeds stakeholder expectations, and who provides superior performance. An IT professional with over 20 years of experience in software development with the last fifteen focused on project management. Proficient in waterfall as well as agile software development methodologies, and conducting JAD sessions along with customer reviews.

TECHNICAL SKILLS

Operating Systems: WINDOWS 7, WINDOWS VISTA, WINDOWS 2000/2003/NT/XP/98 (server & workstation), DOS

Applications: MS Office XP Standard/Professional 2003 & 2007– Excel, Word, Access, PowerPoint, Project, Netmeeting, Outlook, OneNote, Communicator, LiveMeeting, Visio, SharePoint; Planview, Helpdesk & Change Management; Symantec Norton Anti-virus; Internet Explorer; Active Directory; PC Anywhere; Remote Desktop; SMS Console; IP Management; Crystal Reports; Visual Basic 6.0; Adobe Acrobat Professional; Mercury Quality Center; Borland Caliber/Together; BusinessObjects with Oracle; Informatica; Datatel/Ellucian Colleague; PVCS Tracker, Clarity Incident tracking, OnTime incident tracking, Visual Studio 2010, Documentum, eInput

Project Management: Proficient in Project Proposal creations, Project Charter creations, Project

Schedule creation and implementation, and Project Plan creation with all subsidiary management plans, Project Plan analysis/approval, Project Implementation: Policies and procedures, Project Implementation: Monitoring/Production, Project Completion/Closure, Project professional evolvement, Flawless Consulting course, Critical thinking course

PROFESSIONAL MEMBERSHIPS: PMI Member, NC PMI Member (Raleigh/Durham area)

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of North Carolina 2013 - Present

Senior Technical Project Manager

National Programs Release 13.5, 14.5 & 15.5 programs

Developed process and tool for project budget that reduced PM reconciliation time by 80%.

Managed the National Programs Release 14.5 that upgrades the Inter-Plan Programs (IPP) for BCBSNC. Release 14.5 is a major software development/upgrade activity with a 3rd party application integration component.

Managed a budget of $4.0M and successfully delivered the project on time and under budget.

Managed the National Programs Release 13.5 that upgrades the Inter-Plan Programs (IPP) for BCBSNC.

Responsible for satisfying the requirement of ensuring over 1300 IPP resources were upgraded to IE8 from IE7 in less than 30 days.

Facilitated weekly senior leadership project status meetings

Established effective working relationships with development team, QA, Change and Release management team, and the Vendor.

Managed a technical team of more than 15 resources which reported weekly on project status.

Managed QE resources in India

Created communication plan to ensure the team members understood roles and responsibilities, expectations, and reporting frequency

Create risk and issues log to ensure senior leadership was aware of risks that the portfolio was exposed to

Facilitated bi-weekly status meeting with senior leadership

Responsible for resource allocations and assignments

Reported project status in Planview

Documented and distributed meeting minutes for weekly status call

Proficient in managing software development project using software development life cycle (SDLC) or agile

Build project schedule to ensure project resources are used at 80% capacity

Facilitated kick off meeting with the project team to introduce Project Charter, Project Communication plan, Roles and responsibility document, and project schedule

Created event plan for release weekend with over 450 tasks.

North Carolina Information Technology Services, NC 2011 -2013

Technical Project Manager (2011 – 2013)

ITS – Hosted Virtual Desktop (HVD) project and NSWAN project

Created stakeholder register to capture stakeholder expectations on the outcome of the projects.

Implemented Weekly status report for Department of Labor (DOL) as well as ITS HVD projects to report on status prior to the project completing gate 1 in the PPM tool.

Created detailed WBS for the DOL and HVD projects to identify all the activities associated with the development of a software application.

Created Project Schedule as well as identified risks associated with the DOL project.

Created Project Audit documentation for project closeout.

Communicated changes in business procedures and highlights of the new procedures and guidelines.

Proficient in PPM application.

North Carolina State Board of Elections, NC 2009 -2011

Technical Project Manager/Senior Business Systems Analyst (2009 – 2011)

Promoted to Project Manager for the Electronic Data management project to resuscitate a failing project, resulting in a savings of $8M for the State of NC.

Promoted to manager of the help desk/test team within the first eight months of employment with the organization.

Administered performance reviews for Help desk personnel.

Created resource allocation report for the EDM project.

Used PPM application to report project progress to Enterprise PMO.

Created requirements traceability matrix for the organization.

Implemented process improvements on several processes which were not performing.

Tracked issues with Clarity issue tracking application, On-Time tracking application, and Mercury Team Track.

Pharmaceutical Product Development, NC 2007 - 2009

Senior Business Systems Analyst (2007 – 2009)

Built and sustained business relationships with end-users by learning CASCADE (application developed on Oracle Siebel) by participating in various Joint Application Development (JAD) and training sessions.

Developed design specifications for relational database management system.

Communicated changes in business procedures and highlights of the new procedures and guidelines.

Facilitated streamline process improvements by working with other persons who are subject matter experts (SME) in given CASCADE module.

Mentored employees for professional development to expand on talent.

Recognized by team members for innovation processes in scheduling and time management techniques.

Created use cases and Storyboards to document business process.

Affiliated Computer Services, NC 2000 - 2007

Senior Systems Analyst/Project Manager (2003 – 2007)

Created customized software application tool to retrieve proprietary software, which uses Object-oriented programming (OOP) technology, to merge updated software with local customization.

Managed training of 7 State employees in the Express Load Process where there was no formal process.

Executed validation of trainees’ knowledge and skills through quality assurance by reviewing input on a timely basis and making sure they were ready to implement the Express Load Process on their own.

Created project plans and project schedules for the Express Load process to ensure the DATATEL/ELLUCIAN updates where installed in a timely manner and to ensure that the ERP application was kept current.

Conducted JAD sessions for the ERP requirements gathering as well as the technical specifications creation.

Recognized numerous times as Employee of the Month for customer satisfaction and team work.

Created and deployed a template for the process of analyzing DATATEL/ELLUCIAN updates which was adopted throughout the North Carolina Community College System.

Systems Developer Analyst (2000 – 2003)

Through assessment and analysis, gathered requirements for customizations to DATATEL/ELLUCIAN Colleague ERP application. Team-oriented professional eager and willing to lead and work collaboratively with colleagues to successfully achieve goals and expectations.

Accomplished problem solver, demonstrated a customer focused agenda for best practices by working closely with internal and external customers to resolve application problems.

Team player by achieving all assigned goals, including profitability, production levels and service standards by working collaboratively with colleagues to successfully achieve business goals for growth and development.

Learned Envision and ELF programming languages by attending scheduled classes; reading available manuals; working with other persons who have in-depth knowledge about the listed programming languages.

Developed technical specifications for new enhancements.

Recognized numerously as employee of the month by peers and management.

First Citizens Bank, NC 1994 - 2000

Credit Analyst (1994 - 2000)

Team-oriented professional eager and willing to lead and work collaboratively with colleagues to successfully achieve goals and expectations.

Communicated changes in business procedures and highlights of new procedures and guidelines

Mentored employees for professional development to expand talent

Accomplished problem solver, demonstrated a customer focused agenda for best practices by working closely with internal and external customers to resolve credit card problems

Analyze credit card application approved through APPRO as opposed to manually

MILITARY

United States Marine Corps

E-5 Sergeant April 1981 – February 1989

EDUCATION

Masters of Project Management August 2008 – December 2010

Western Carolina University - 3.1 GPA

Bachelor of Science Information Systems August 1990 – May 1994

University of North Carolina at Wilmington – 3.1 GPA

PROFESSIONAL CERTIFICATIONS

PMP June 13, 2011

CSM April 5, 2013

PROFESSIONAL RECOGNITIONS

Western Carolina University – Pi Gamma Mu Honor Society

University of North Carolina at Wilmington – Minority Student of the year (1994)

Order of Omega Honor Society

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