Douglas Ancil

***** ********** **. #**** . ******, TX 78759

512-***-**** . acv6bz@r.postjobfree.com

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Accomplished IT Specialist seeking a challenging position where expertise

in technical support and network management will prove instrumental to

employer success.

[pic]Profile

Ambitious Technical Support Analyst with a 15+ year proven track record of

success and progressive business experience in network management,

infrastructure upgrades and technical training for both international and

domestic clients.

In depth expertise troubleshooting hardware, software, network, and

operating systems.

Strong hands-on background in system integration, technical support and

helpdesk services.

Extensive command of client needs analysis with a consultative approach to

customer service operations.

Interact with a network of cross-functional professionals to achieve

maximum motivation, collaboration, and efficiency.

Exhibit dynamic follow-through, astute professionalism, and a stellar work

ethic.

[pic]Technical Proficiencies

Windows Server 2012, 2008,2003, Active Directory, IIS, HP and Dell Servers,

Visual Basic, ASP.NET, Joomla, Drupal, Wordpress, MSSQL, HTML, JSS, VMWare,

HyperV, MySQL, PHP, Microsoft Access, Windows 10/8/7/XP, Macintosh OS X,

Voice Over IP, SIP and FoIP, 2FA, AWS, SoftLayer, Powershell, Ansible,

PRTG, NewRelic, SCOM, Cisco routers ASAs and switches, Juniper Routers,

Wireshark, UNIX, Vxml, Perl, Linux (Redhat, FreeBSD, Ubuntu, SuSE,Debian)

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Professional Experience

Systems Administrator - Community Techknowledge/Social Solutions Global

2015-2016

Participated in technology initiatives including the future use of EFS,

RDS, MS SQL on Linux and Windows.

Partnered with engineering to design large-scale distributed systems and

services.

Develop system and service architecture documentation for new technologies

and applications.

Ensure that systems and services move smoothly from concept to production

environments that have 100% uptime requirements.

Document Standard Operating Procedures.

Build tools to automate processes to continuously improve efficiency in

system deployment, configuration, and maintenance.

Network Operations Control Specialist II - Blackbaud 2013-2014

Responsible for maintaining maximum uptime for clients by monitoring

network infrastructure including CPU, Memory, IIS Server, halted s ql

processes and network outages. Windows Server 2008, 2003, SQL Server,

Active Directory, Windows 7 troubleshooting

Diagnosing and troubleshooting issues pertaining to network related issues.

Training and mentoring Network Operations newly hired employees.

Interfaces with other Service Delivery Operations teams to communicate, or

resolve problems and perform day-to-day operational tasks.

Product Support Specialist - SugarCRM

2012-2013

Diagnosing software related issues pertaining to application,

troubleshooting issues in test environment to replicate the issue and

reporting software bugs as necessary.

Working with senior level staff to understand root cause of software issues

in either php or mysql.

Manage customer support interactions to a positive and best-possible

resolution, always focused on delivering world-class customer support.

Triage incoming support cases from email, phone calls and social media and

assisting customers in a timely manner.

Internal Network Engineer/Helpdesk - Stratfor

2011-2012

Providing desktop technical support for end users.

Reimaging compromised Macintosh laptops, restoring backup data

Rebuilding network infrastructure due to security breach requiring complete

overhaul of network.

Network Manager - Medical Service Bureau

2008-2011

Oversee all aspects of multi-user network and network infrastructure

administration, maintenance and troubleshooting.

Effectively streamline intra-website functionality to optimize productivity

and boost business operations.

Consistently ensure delivery of quality helpdesk services vital to both

onsite and remote users.

Independent Technical Contractor - Freelance Clients

2003-Current

Sharp business acumen and experienced in managing broad scope of technical

operations, from handling PC/server deployment and maintaining IP

infrastructure to software/hardware upgrades and building home/office

computers.

Successfully supervised the design and layout of small to mid-level

integrated IT interoffice networks.

Installation and upkeep of network infrastructure including Windows/Linux

servers, routers, firewalls, software and hardware.

Assisted in the automation of Window and Linux server deployment using

Ansible for AWS.

Provide guided assistance in conversion of physical servers to a cloud

based environment, using either Azure or AWS.

Integrated remote locations to a centralized network combining CentOs and

Windows servers.

References available upon request.

Contact this candidate