Administrative Assistant Office

Riley, Laura

******@*****.*** *** Aintree Chase, Sherman, IL 62684 217-***-****

Objectives

Dynamic business professional with extensive consultation and client experience. Highly motivated, self-starter with strong interpersonal skills. Proven ability to build strong rapport with clientele. Persuasive communication abilities both oral and written. Independent and team building qualities

Education

Lincoln Trail College, Robinson, IL, Major in Associate in Science 1999

Benedictine University of Springfield, Springfield, IL, Major in Psychology 2011

Developed fund-raisers for four years on benefit arrangements.

Outstanding award for ten years of service with the State of Illinois.

Psi Chi High Honor Society

Specialized a new tracking system in 2013 for Accounts Receivable

Certified in LEADS (Law Enforcement Agencies Data System)

Experience

DCFS 406 East Monroe Street, Springfield, IL

Office Associate: 11/02/2015 – Current

SAWIS, emails, intake processing, out of state processing, death referrals, licensing referrals, MPEEC, ISP, look up for back ground checks. Receive and investigates reports of physical and sexual abuse and neglect reported by mandated and other sources; File, and log, system transactions.

Completing CPD forms from email requests; Investigation Searches Child Abuse/Neglect Background Checks; CANTs 2f . Complete out of state open investigation inquiries using (mainframe) or what is called CYCIS (criminal history).

Prepare and forward emails in compliance with regulations of allegation codes to appropriate facilities such as Illinois State Police, MPEEC, Office of Inspector General (OIG), CCAC (Chicago). Make rounds for the call floor/pick up reference materials for processing and faxing, incoming and outgoing mail.

Logging all CFS689 Batches (Authorization for Background checks) -checking for investigations of child abuse, neglect. -Complete a variety of forms such as Hit Forms for positive background checks or previous allegations. Completion of LEADS lookup.

Homemaker 412 Aintree Chase, Sherman, IL

Caregiver: 10/03/2014 – 11/02/2015

Provide care for children, schedule appointments, and administer medications. Create and organize activities, administer preschool educational learning, and problem solving.

Department of Human Services 406 East Monroe Street, Springfield, IL

Staff Development Specialist 04/16/2014 – 10/003/2014

Develop and presented orientation and training programs for managerial, supervisory, and professional, technical and paraprofessional state and local government employees. Developing instructional outlines for specific segments of training presentation; developed and presented training programs for staff delineating inclusions in state contracts, the applications treatments and effects of the contractual agreements.

Analyze business needs of the organization and identify problems, provide solutions, and tested inconsistencies or processing development. Provided training to end users requiring information technology support. Communicated with end users to provide feedback of the program and communicated with Diollete regarding concerns.

Participated in the evaluation of state and local government staffing needs conducted assessment evaluation of employee potential; assisted in providing assessor training; evaluated assessment center exercises by inter-rater reliability, content or criterion validity means.

Assisted in the review and approval of trainee and apprenticeship programs; conferred with agency management in the development and administration of trainee programs; reviews tuition reimbursement claims and concludes as to applicability of formal training to career development and accepts/rejects.

Prepares training aids and written materials for instruction programs; supervises and assists paraprofessionals in the applications and usages of audio and visual training aids; researches and evaluates current labor relations management and employee development methods, techniques and current literature.

As the responsible specialist, conducts workshop registration, maintains attendance records, distributed training material and information. I conferred with end user requests on regulating web applications for Department of Human Services.

Answer inquiries from state and local public jurisdiction officials and employees regarding instruction programs, times, registration requirements, descriptive course content and related information.

Collaborate with senior analysts to create functional financial reports, presentations of statistical analyses through coloration with team members and project leads. Test information to improve online applications in a timely manner. Contribute to documentation and process improvement.

State of Illinois, Department of Public Health 525 Jefferson Street, Springfield, IL

Administrative Assistant, 07/2013 to 07/2014

Liaison to the Bureau Chief of the Assisted Living/Shared Housing unit in planning, development, and execution of operating procedures for the program coordinated. Directed and conducted a variety of studies and investigations of problems affecting the agency operations.

Compiled reports for all of Illinois and provided assistance in budgetary problems and other administrative matters. Filed, faxed, and completed inventory requests.

Recommended sound administrative operations and extension of agency policies to develop administrative responsibility and internal control; assisted in processing travel vouchers and communicated with the Administrative Law Judge on all issues requiring further assistance with clientele.

Liaison between agencies and representatives of private organizations whom conferred with superior and officials from other agencies in the development interpretation and installation of programs and procedures; interprets, discussed and explained agency programs to interested groups; spoke on agency activities to general public.

Supervise a small clerical staff in carrying out functions of the position with licensure applications and incident reports.

Established rapport with clientele; established and maintained professional relationships with system agencies. Processed accounts receivable and approved contracts.

Receive contractual agreements to determine acceptability or conformance to eligibility requirements according to the rules and relations, statues, program policy and procedures. Certified documents were signed, dated, and stamped. Memos sent for additional information for noncompliance issues.

Maintained scheduling for teleconferences, meetings, and travel plans. Established report with the web designers on the structure of development for licensure.

Utilized community resources; worked with executive directors and managing agents of all Illinois facilities to ensure their conduct of integrated services for the division.

Department of Public Health 525 Jefferson Street, Springfield, IL

Administrative Assistant, 11/2010 to 07/2013

Formal training programs designed to give familiarity and knowledge of methods and procedures work related to agency operations. Received formal training on policy and procedures and explained in both oral and written communication to outside clientele.

Received controlled work assignments, planned and organized drug approval lists. Communicated with CVS Caremark pharmacy on the accuracy of client’s drug distribution. Collected and gathered factual data to present in compiled reports.

Maintained highly confidential information by adhering to the AIDS Confidentiality ACT and Health Insurance Portability and Accountability ACT guidelines.

Developed professional knowledge and skills in system analysis methods and techniques while administering office procedures and practices.

Participated in agency conducted training seminars and webinars to study available training materials related to the development and revision of the agency. Continuously studied medical procedures with HIV clientele and how it corresponds with Medicare and Medicaid practices.

Assisted clientele with our agency policies and procedures; provided informational changes of Medicare, Medicaid and Obama Care along with providing case management to ADAP/CHIC clientele on a call center.

Planned and implemented a policy with the Department of Employment Securities to access unemployment database for all of Illinois applicants.

Established and maintained working relationships with labor organizations, trade associates, personnel groups, and business organizations. Contacted representatives to explain and interpret services available through our program.

Minute taker for the Medical Licensing Board.

Assisted with the development of a web base application for the ADAP and CHIC program. Research development, maintenance in various analytical tools utilized for providing guidance for senior leaders, end users, and clientele. Decision making and use data to recommendations to improve results.

Participated in design sessions for new and enhanced system development; conducted testing on application design.

Department of Healthcare and Family Services 506 South Sixth Street, Springfield, IL

Administrative Assistant 03/2008 to 11/2010

Acted as a liaison with Legislation Affairs and conducted routine studies and investigations of inter-government agencies participating in the Title IV-D program.

Communicated with clientele on policy and procedures for the Client Information System Correction program.

Compiled, edited, and distributed all weekly and quarterly updated collection reports along with development of Mail Response Unit letters to clients who were in need of assistance.

Reviewed all child support cases for inadequate information and communicated with clientele via email and both inbound and outbound calling.

Assisted in resolving clientele issues regarding informational needs according to both administrative and judicial court orders that are administered by the State of Illinois. Interpreted both administrative and judicial orders for inaccuracy to set up reviews based on balances of accounts.

Department of Healthcare and Family Services 506 South Sixth Street, Springfield, IL

Administrative Assistant, 07/2006 to 03/2008

Presented complex ideas in a clear and concise manner, explained rules and regulations based on procedures and guidelines of the department. As a paraprofessional, I assisted in monitoring and controlling program and client service.

Liaison between vendors, direct service providers, clients, and the general public resolving discrepancies, responding to inquiries and explaining procedures, rules and/or services of the program.

Gathered information and prepared compiled reports on program activity, compliance, etc.; received and evaluated

Documents based on their profile for Medicaid. Drafted narratives for accounts involving medical terminology and identified balance inconsistencies and administered immediate attention.

Functioned as a computer system coordinator; monitored system activity; resolved technical word processing program issues.

Served as a designated lead worker of lower level support staff engaged in complex, specialized clerical and paraprofessional/technical work; exercises limited supervisory responsibility; provides training, develops training manuals and provides on-going consultation and guidance on office practices and procedures; keeps support staff up-to date on policy and procedure changes; screens incoming work and sets priorities in order to maintain a smooth flow of work assignments; monitors projects for completion by due date; maintains and prepares reports on unit work activities; monitors work performance and advises the supervisor concerning performance of assigned staff.

Instructed clientele and businesses on certain medical services and benefits for Illinois. Acquired extension knowledge of Medicaid, Medicare, and ILCRX program. Developed complex, multi-program (database, spreadsheet, and word processing); record and report applications requiring an extensive understanding of the application programs.

Assisted in reconstruction of the policy manual for new hires. Trained new staff on both policies and procedures for the department and operational needs.

Department of Healthcare and Family Services 101 S. Second Street, Springfield, IL

Office Specialist, 07/2005 to 07/2006

Performed specialized clerical work in preparing and maintaining financial files, documents, and records. Verified the accuracy of routine documents such as vouchers, invoices, and requisitions. Posted information abstracted from documents to an established detailed register and maintained a ledger in accordance with established procedures. Prepared simple financial reports in accordance with prescribed format.

Printed labels and used a KEY 3 system database to ensure all information was adequate.

Department of Revenue Willard Ice Building, Jefferson Street, Springfield, IL

Account Clerk, 07/2004 to 07/2005

Performed specialized clerical work in preparing and maintaining financial files, documents, and records. Verified the accuracy of routine financial documents such as vouchers, invoices, and requisitions. Posted information abstracted from documents to an established detailed register and maintained a ledger in accordance with established procedures. Prepared simple financial reports in accordance with prescribed format.

Maintained proprietary and budgetary records for data systematical purpose of preparing financial reports. Maintained balance transactions for the cash desk. Calculated all tax forms for the State of Illinois. Compiled checks for validation and accuracy along with deposit information for the Illinois Comptroller.

Department of Financial and Professional Regulations 405 West Washington Street, Springfield, IL

Office Associate, 02/2002 to 07/2004

Under direction, performed a variety of complex, specialized clerical information and assistance, keyboarding, record processing, secretarial and general office support functions; work involves related steps, processes and/or methods requiring application of agency policies and procedures and the exercise of initiative and judgment in distinguishing among variables and identifying applicable standards; determines work methods and procedures to complete assignments; provides information/assistance to explain or clarify rules, processes or procedures; may serve as a lead worker to a small or moderate staff engaged in difficult and responsible clerical work.

Complex charts, statistical reports, documents, forms, memoranda, and letters including legal, medical and psychological terminology. Proofreads for appropriate punctuation, grammar, spelling, capitalization and typographical errors; composes and keyboards correspondence and responds to inquiries requiring knowledge of agency operations, eligibility rules and regulations; ensures responses are clear and concise; operates common office equipment.

Provide clerical office support as a secretary to a unit supervisor and professional staff. Maintained a filing system, incoming mail; and scheduled appointments.

As a receptionist in the agency's executive office, greets high level government officials, legislators, representatives of the press and others; responds to inquiries of a non-technical nature in person or by phone, exercising discretion and judgment in referring sensitive issues, complex technical matters and policy concerns to appropriate managers.

Serves as a designated lead worker to a small or moderate staff engaged in difficult and responsible clerical work; exercises limited supervisory responsibility; provides guidance and direction to staff in fulfilling clerical office support functions; assigns and reviews work ensuring established methods and procedures are maintained; provides input to the supervisor concerning performance of assigned staff.

Prepared and maintained complex and confidential applications verifying licensure or permits, contracts, and similar documents employing judgement in applying governing policies, rules, regulations, and procedures. Involved mathematical calculations; compiles and assembles data; prepares complex special or summary reports; and three year denial letters.

Follow written instructions gaining experience and knowledge, and applying evolving automated office equipment and technology to complex tasks. Verify all confidential information on medical applications.

Skills & Abilities

MS Word, Excel, Power Point, Access, and Visual Basic. Microsoft Outlook email.

Experienced in a variety of state computer programs including but not limited to Medicare, MMIS, Blue-Zone, and KEY 3 entry.

Date entry 82 wpm.

Global internet

Multipurpose phone line.

Operation of scanners and fax machines.

Alphabetical and numerical filing and knowledgeable in shorthand.

Compiling crystal reports/

ACHIEVEMENTS

Developed fund-raisers for four years on benefit arrangements.

Outstanding award for ten years of service with the State of Illinois.

Psi Chi High Honor Society

Specialized a new tracking system in 2013 for Accounts Receivable

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