Customer Service Manager

DENNIS R. SCHOFIELD

Farmington, UT *****

www.linkedin.com/in/dennisschofield

****************@*****.*** 385-***-****

PERSONAL PROFILE

My life experiences have shaped my belief that we all have a responsibility to inspire those we lead. By coaching, mentoring and empowering others, I enable them to achieve their full potential. As a result, team engagement will lead to measurable success.

CORE TRANSFERABLE SKILLS

Customer Service Industrial Distribution / Logistics

P&L Responsibilities Safety / Environmental / Compliance

Strategic Partnerships Project Management

Capital Expenditures / Budgeting Inventory / Materials Management PROFESSIONAL EXPERIENCE

AJS CONSULTING, Bountiful, UT Jan 2016 – Present

Consultant

Assess and analyze deficiencies and strengths. Formulate strategy for implementation.

Culture Development

Process Improvement

THE DAVID J. JOSEPH CO. (DJJ) 1999 – 2015

WESTERN METALS RECYCLING, LLC Facility, Salt Lake City, UT Operations Manager

Managed operations for multiple sites including the top producing facility. Reported weekly forecasting, monthly P&L, A/P approval, budgeting and CapEx. Provided weekly safety / environmental training, staff development and HR reviews. Coordinated monthly contract fulfillment and shipment scheduling. Planned production and maintenance. Set pricing strategy and managed customer service issues. Established a positive work culture and team environment.

Managed 1st DJJ facility, out of 70, to earn OSHA-SHARP Certification Award in 2012 by working closely with company safety director and local OSHA representatives.

Received DJJ Presidents Safety Award 2006, 2010, 2011, 2014, 2015.

Recognized with DJJ Presidents Award of Environmental Excellence 2009, 2011, 2014, 2015.

Achieved less than 3% quality claims by establishing a quality control program and training.

• Designed and managed $5M greenfield expansion project completing it on time and on budget. DENNIS R. SCHOFIELD PAGE TWO

THE DAVID J. JOSEPH CO. (DJJ) (Continued)

Reduced operating expenses 3%+ utilizing Lean principles and achieved process and efficiency improvements by reorganizing and designing facility.

Developed 4 supervisors who became facility managers in the company, through effective mentoring and coaching.

Improved margins 5% to 30% and returned P&L to black by streamlining headcount to parallel purchase volumes, process improvements, and new business development while on special assignment at Sparks, Nevada facility.

Coordinated and scheduled all shipments both domestic and export for contract fulfillment. Other Position Held:

Buyer, LLC Facility, Las Vegas, NV

Developed new business and increased volumes 23% through building lasting relationships. Improved hauling efficiencies 15% by managing route deliveries/pick-ups. Marketed and sold all non-ferrous material in open market. ADDITIONAL EXPERIENCE

MAXIM INTEGRATED PRODUCTS, San Jose, CA

Strategic Account Manager

Managed customer service and production issues for industries largest contract manufacturer. A & S METALS, Butte, MT

Facility Operations Manager

Designed, built and managed all aspects of remote/satellite location. $1M greenfield project. EDUCATION

Business Economics, University of California at Santa Barbara, Goleta, CA

The Critical Difference Between Managing and Leading, The HR Edge, Inc.

Leading the Way – Right Management

Management Skills Enhancement and Financial Training Programs, DJJ University

Yard Design and Management Seminar, ISRI

COMMUNITY INVOLVEMENT

Go Get Recruited (Help student athletes get recruited by college coaches)

Junior Achievement

KARA (Support group for grieving children)

Assistant men’s basketball coach at Menlo College

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