Manager Information

SHOMAILA KANWAL

Mob +971-***-***-***

Email: ****************@*****.***

Career Objective

Looking for a position in an organization, where I can utilize my education and experience for continuous professional growth in my career and vast contribution to the organization.

Qualification

Bachelors Applied Psychology & Education HIT University, Taxila Pakistan -2006

Diploma in Arabic language Peshawar University, Pakistan -2007

Masters in Arabic – 1 Year Peshawar University, Pakistan -2007

IELTS British Council, Isb, Pakistan -2008

Skills

Excellent verbal and written communication skills (English & Urdu)(Partially Arabic and Hindi)

Attention to detail

Confidentiality, planning and organizing & time management.

Customer-service oriented, initiative, reliability & stress tolerance

Self-starter with a positive attitude.

Work Experience

Business Development Executive- Al Saqar Shipping – Dubai, UAE Jan 2016 till date

Product Marketing

Relation Management – Corporate Clients

Business Development

Telephonic Client Handling

Answered inquiries by researching and providing information.

Office Coordinator - H.I.T Degree College Taxila Cantt - Jan 2013 to December 2014

Tasks included:

Office Administration

Document filing and controlling

Reporting

Teacher(Physical Education) - Blue Bells School, WAH CANTT, PAKISTAN - April 2010 – Oct 2012

Tasks included:

Organized and Attended teacher training programme.

Identify, plan and deliver professional developments and evaluate its impact on learning and teaching

Teaching and learning support assistants

Disseminate information within the institution and with partners, as appropriate

Assistant Manager – UFONE PAKISTAN - Aug 2009 to March 2010

Tasks included:

Product Marketing

Relation Manager – Corporate Clients

Business Development

Telephonic Client Handling

Document controlling

Answered inquiries by researching and providing information.

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions & escalating unresolved problems.

Fulfilled requests by clarifying desired information, completing transactions, forwarding requests.

Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintained call centre database by entering information.

Kept equipment operational by following established procedures; reporting malfunctions.

Updated job knowledge by participating in educational opportunities.

Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Customer Relation Officer - UFONE Pakistan - Jan 2008 to March 2009

Tasks Included:

Resolving customer issues

Draft latest offers provided by the company.

Relationship officer for international visitors to guide them about the services offered by the company.

Relationship building with new customers.

Set up work procedures, collate information, maintain databases, communicate verbally and in writing to answer inquiries and provide information.

Make customers feel comfortable by talking in their own language so that they don’t feel alienated.

Document reviewing for conformity and accuracy

Ensures delivery and receipt of all documents

Coordinate all activities related to the document control procedure, including technical documents, drawings, and commercial correspondence.

Make clients comfortable by solving the problem regarding the company services.

Personal Details

Nationality Pakistan

DOB 26-12-1984

Religion Islam

Visa Status Visit – valid until 25 Sep 2016

Notice Period 1 week

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