Customer Service Representative

Jon A. Kane

Customer Service Professional

Performance Profile

I am seeking a challenging customer service opportunity that will effectively utilize my expertise, experience, and education to reach my professional and personal goals.

Experience Highlights

Customer Service

•Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

•Listen attentively to caller needs to ensure a positive customer experience.

•Access electronic and paper cataloging systems to look up product information and availability.

•Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

•Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

•Recommended solutions within customer budgets and proactively followed up with all leads.

•Proficient in Microsoft Word, Excel, Access, Outlook.

Banking and Service

•Process Cash Transactions.

•Finding solutions to customer issues.

•Promote good customer relations by consistently providing premier customer satisfaction.

•Inform customers on company products then refer them to the appropriate business partner for products and services.

•Proficient in Microsoft Excel, Word, Access and Outlook

•Monitor check processing, mortgage guidance, loan payment, asset management and cross selling.

•Trained a team of four employees to increase manual transaction processing.

•Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment.

•Exceled in customer service and customer interaction with strong interpersonal skills.

•Made sure temp agencies received appropriated funds to pay employees on time.

•Comprised, verified, and processed daily wire transactions.

•Excellent verbal and written communication skills.

Employment History

Advance Partners, Beachwood, Ohio, Feb 2015- Dec 2015

Customer Service Representative

Fifth Third Bank, Cleveland, Ohio, 2011-2015

Customer Service Representative/Manager

Parker Hannifin, Cleveland, Ohio, 2007-2009

Accounting Intern/Customer Service Representative

University Hospitals Severance Medical Center, 2006-2007

Front Desk Receptionist

Education & Affiliations

Notre Dame College of Ohio – South Euclid, Ohio

Bachelor of Arts – Management May, 2017

Delta Sigma Theta Sorority, Inc.

Achievements

•Fifth Third Bank Customer Service Experience Superstar

•Fifth Third Bank Presidents Circle Recipient

•H&R Block Tax Preparer

References Available Upon Request

Contact this candidate