Administrative Assistant Customer Service
Resume:
TRACEY R. LEAK
Grand Rapids, MI 49508
616-***-**** (home)
616-***-**** (cell)
******@*********.***
EXPERIENCE
**** – 2016 Brown-Hutcherson Ministries Grand Rapids, MI
Administrative Assistant
Compose and type letters, minutes and agendas.
Distribute mail to pastor, associate pastors, ministers, trustees,
committees and congregation members
File (memorial gifts, acknowledgments, prayer requests,
membership, baptism, etc.)
Maintains and updates church membership
Operates and maintains office equipment (telephones, fax
machine and copier)
Controls for lost and found, keys, hospital notices and office supply
inventory
Maintain ample amount of postage; responsible for outgoing mail
Produces weekly bulletins weekly, bulletin inserts, gather
announcements, print, fold and assemble bulletin for distribution
Managing and scheduling church events
Quickbooks reporting and payables
2007-2007 Excel Office Systems Grand Rapids, MI
Receptionist
Greeted customers
Answered telephones
Filing
Photocopying
2006 – 2006
CPR (temporary)
1595 Galbraith Avenue S.E.
Grand Rapids, MI 49546
Customer Service – Help Desk
Provided customer service to walk-ins and telephone calls for computer repairs. Setup computer repair service to companies and individuals. Entered in all repair requests for laptops, printers, servers, email systems, Internet, etc. into our computer system.
2005 – 2005
Ramada Plaza Hotel
3333 28th Street S.E.
Grand Rapids, MI 49512
Sales & Catering Administrative Assistant
Provided administrative assistance to the General Manager and Sales and Catering Office. Answered telephone, took messages and directed calls to appropriate personnel. Copied and distributed daily and 10-day event guarantees/set report every Monday. Maintained files in an organized manner. Daily filing of business contracts and banquet event orders. Typed and distributed individual meeting room slips. Attended department meetings, took minutes, prepared sales packets and wedding information, coordinated staff events and followed-up on GM requirements and action plans.
2004 – 2005
Blue Cross Blue Shield of Michigan (temporary)
86 Monroe Center N.W.
Grand Rapids, MI 49503
Media Relations Assistant
Prepared news released for local newspapers and television stations via e-mail and postal mail. Directed calls to the Communications Manager. Handled incoming sponsorship requests and kept track of deadlines. Informed organizations when their request was approved by fax and/or mail. Sent denial letters for requests that were not approved. Informed the staff of tickets and seating availability for Blue Cross Blue Shield sponsored events. Compiled information for the Calendar of Events for West Michigan newsletter. Ordered supplies as needed.
1998 – 2003
Catholic Human Development Outreach
650 Burton S.E.
Grand Rapids, MI 49507
Administrative Assistant
Provided accurate clerical support (memos, charts, monthly newsletter, grants, etc.), reception coverage (manage incoming calls and greet walk-in clients), coordination of schedules for the President, Board and volunteer committees including meeting notices, preparation and distribution of minutes and meeting materials. Coordinated planning of staff meetings, gatherings and agency sponsored events as requested. Maintain regular communication with program managers. Coordinated all advertising and recruitment efforts including all necessary record-keeping requirements of equal employment opportunity reporting. Personnel functions, such as new employee orientation, setting up personnel files, and keeping all records current (vacation and sick time). Assisted in any area of agency operations as required.
1993 - 1998
Crowne Plaza Grand Rapids
5700 28th Street, S.E.
Grand Rapids, MI 49546
Administrative Assistant
Reported directly to the General Manager. Assisted the General Manager through preparation of all correspondence and resolving guest problems. Assisted in the management of all human resource functions. Responsible for TimeSaver (payroll) functions. Maintained accurate records. Ordered and maintained all office supplies, keeping costs within budget guidelines. Organized and prioritized daily mail and recorded all incoming checks. Assisted in any department when there is a need. Maintained effective communication with the hotel staff. Made travel arrangements.
1990 - 1993
Holly's, Inc.
3033 Orchard Vista Drive, S.E.
Grand Rapids, MI 49546
Sales Secretary
Reported directly to Director of Marketing. Assisted with typing of correspondence for the Director of Marketing and three Sales Managers. Ordered and maintained supplies, responsible for making fliers and other correspondence for our units, answered telephone and switchboard.
EDUCATION
Central High School
421 Fountain, N.E.
Grand Rapids, MI 49503
East Kentwood High School
6178 Campus Park Drive, S.E.
Kentwood, MI 49508
Davenport College Career Center
3030 Eastern Avenue, S.E.
Grand Rapids, MI 49508
SKILLS
Quickbooks
Microsoft Outlook
Microsoft Word
Excel, Publisher, PowerPoint, Access
Dominion Payroll System
Typewriter (70 wpm)
Shorthand (40 wpm)
Dictaphone
10-Key Adding Machine
TimeSaver
REFERENCES
Laura Moody
2222 Rolling Hills Drive SE
Grand Rapids, MI
Ron Snead
14089 Sassafras Ct.
Greenville, MI 48838
Susan Russau
318 Benjamin SE
Grand Rapids, MI 49506
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