Customer Service Data Entry

Deanna Smith

Customer Service

Fredericksburg, VA

*******@*****.*** - 540-***-****

• Expertise within the Data Entry and Customer Relations field

• Twenty years or more of continuous professional experience within the Financial/Collections field

• Task and detailed oriented with strong interpersonal skills and Customer Service

• Ability to adapt to ever-changing situations and driven to action Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service

AmeriGas Propane, LLC - Fredericksburg, VA - December 2013 to April 2016

• Customer Service

• Dispatch Delivery Drivers to assigned routes

• Data processing of delivery manifests

• Collecting on past due accounts

• Opening and closing of contracts

• Spreadsheets, filing, high call volume

• Propane tank retrieval

Caregiver

Public Partnerships, LLC - Glen Allen, VA - December 2012 to December 2013

• Caregiver to children with special needs

• Physical therapy and early childhood development

• Assisted in crawling, walking & feeding

Customer Service

Express Check Advance - Fredericksburg, VA - January 2011 to November 2012

• Assisted with operation of facility and delegation of duties

• Loan processing and collection of debts

• Customer Service

• Data entry and record keeping

• Skip tracing and assigning accounts out for repossession

• Assisted with store audits

Customer Service Representative

Dominion Management Services D/B/A Cashpoint - Fredericksburg, VA - July 2007 to January 2011

• Automotive title loan processing

• Collection of loan repayment and balancing of financial disbursement

• Data entry and records maintenance

• Customer Service and collection of past due accounts

• Office supply inventory control

• Assisted with store audits

Customer Service

Kenna Company - Chantilly, VA - February 2006 to May 2007

• Accounts payable & receivable

• Inventory control

• Bookkeeping and records maintenance

• Administrative duties

• Customer Service

• Invoicing and collection of payments

Customer Service/Collections

BB&T Corporation - Falls Church, VA - September 1997 to January 2006

• Insurance claims adjustment and processing

• Handled bankruptcy reports for claims dismissal of discharge

• Resolved insurance carrier compliance discrepancies

• Managed and trained new employees

• Customer Service

• Skip tracing and collections

• Assigned past due accounts out for repossession

• Call center/High call volume

EDUCATION

VA Cosmetology License in Cosmetology

Potomac Academy of Hair Design - Falls Church, VA

1995 to 1997

Philip Barbour High School - Philippi, WV

1986

ADDITIONAL INFORMATION

SKILLS

• Windows XP, Windows 7, Windows 8 & Windows 10

• Microsoft Word, Microsoft Excel and Microsoft Outlook

• Internet

• IBM based software

• Call Center experience

• Collections

Contact this candidate