Human Resources Customer Service

Michelle Nelson

* ****** ******

Edison, New Jersey 08820

M: 732-***-****

***********@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and

decision making skills. I have a strong work ethic, professional demeanor and great initiative.

Skill Highlights

Accounts Payable Proofreading

Accounts Receivable Executive support

Human Resources Filing

Customer Care Ability to multitask

Receptionist/telephone skills Scheduling

Microsoft PowerPoint Vendor Management

Microsoft Excel Reporting

Microsoft Word Active learning

Microsoft Outlook Problem Solving

Gmail Critical thinking

Events Planning Process Improvement

Customer Service Data Entry

Spreadsheets

Internet Research

Employee Orientation

Core Accomplishments

Process Improvement -

Wrote training guide for the Front Desk for Security staff

Events Planning -

Planned and assisted with Human Resources scheduling of Employee Training Classes and

events.

Multitasking -

Demonstrated proficiencies in telephone and front desk reception within high volume

environment.

Administration -

Answered and directed multiple telephone lines, transferred calls to corresponding

department.

Reporting -

Maintained status reports for Customer Care call center, maintained vendor/service files for

Facilities Department, Human Resources files for employees and events and training classes.

Professional Experience

October 2004

to

Current

Education

1995

Fujifilm Holdings Edison, New Jersey

Administrative Assistant/Receptionist

Maintained detailed administrative and procedural processes to improve accuracy and

efficiency.

Responsible for all aspects of the Front Desk and managed high volume incoming calls.

Provided Administrative support for Human Resources, Customer Care and then Facilities

Department.

Standardized departmental filing system to increase effiency.

Assisted with coordination of employee events (planning, scheduling, assisting) and

scheduling of employee training classes.

Handled and processed confidential information for Human Resources Department.

Maintained Facility Vendor service files.

Reported call center telephone volume via daily and monthly reports to Customer Care Department.

Berkeley College West Paterson, New Jersey

Associate of Arts: Business Management

Final GPA 4.0. Volunteered administrative assistance to the Dean in the Woodbridge

Campus.

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