Sales Customer Service

Derick L. Tripp

**** ********** ***** *********, ** 28215

Cell 704-***-**** E-mail: ***********@***.***

SUMMARY OF QUALIFICATIONS:

• Over 15 years’ experience in sales & marketing specializing in inside/outside sales, sales support, and client services.

• Strong customer service skills

• Extensive experience with POS computer programs.

PROFESSIONAL EXPERIENCE

BestBuy Charlotte, NC 1/2012-4/2016

Sales Associate

Responsible for delivering high quality customer services on a daily basis to ensure and improve customer satisfaction.

• Drove revenue and profitability by successfully meeting daily quotas by approximately 66% over target.

• Assisted in putting inventory on the sales floor shelves and setting up marketing displays.

• Developed relationships selling products, services and solutions by getting to know customers and helping solve their unique end to end needs.

• Utilized all relevant sales tools to drive profitable growth.

• Assisted customers with bagging groceries and transportation to their vehicles.

• Performed cashier services.

• Leveraged on-line resources, tools, and peer knowledge to self-train.

• Attended and participate in all required trainings and meetings.

• Performed other duties as assigned by shift manager.

WalMart Concord, NC 08/2011-9/2012

Sales Associate

Responsible for delivering high quality customer services on a daily basis to ensure and improve customer satisfaction.

• Provided superior customer service.

• Assisted customers with bagging groceries and transportation to their vehicles.

• Performed cashier services.

• Provided direct assistance to customers, co-workers, peers, etc.

• Performed inventory control procedures.

• Performed product placement and pricing duties.

• Ensured all tasks were performed in accordance to safety policies and procedures.

• Performed other duties as assigned by shift manager.

Charlotte Mecklenburg School Charlotte, NC 8/2008-6/2010

Lunch Room Monitoring

Responsible for overseeing students in the lunchroom and ensuring their safety was a top priority.

• Ensured that students behave properly when partaking meals.

• Maintained general discipline in the cafeteria by ensuring that students are seated properly at his or her designated place.

• Assisted students by securing trays and handling seating arrangements.

• Made sure that all equipment such as water dispensing machines was maintained properly in order to avoid injuries.

• Made sure that cafeteria was a safe environment for students by handling maintenance and cleanliness needs properly.

• Intervened in fights or arguments between students and made sure that no one was physically hurt.

• Reported any unruly behavior to school management or class teacher.

• Informed supervisor of any damages to school property.

• Circulated through the cafeteria to ensure supervision of all students within the area.

• Dismissed students from the lunchroom in an orderly fashion when lunchtime ends.

• Responded to emergency situations such as injuries or food allergies in a proactive manner.

Platform Learning New York City, NY 6/2005-9/2006

Program Assistant

Responsible for assisting program director with overseeing three professional tutoring programs with a student population of 700+ at multiple public schools that were failing state standards.

• Responsible for assisting the program manager in daily activities not limited to:

o Assisted teacher in classroom when needed.

o Assisting students.

• Assisted in training instructors when needed.

• Assisted in collection of appropriate documents.

• Assisted in ordering appropriate curriculum and supplies.

• Assisted in handing out over 70 part time employee’s payroll check.

EDUCATION

East Side High School, Paterson, NJ

High School Diploma

SKILLS/STRENGTHS

Point of Sales Computer Programs Reliable and creative

Communication Interpersonal Skills

Quick learner Work well under pressure

REFERENCES: Furnished upon request

Contact this candidate