Data Entry Customer Service
Resume:
Jessica Peacock
*********@*******.***
OBJECTIVE: To secure a position with an established organization where I can effectively apply my high level of proficiency and attention to detail.
INTERPERSONAL SKILLS
• Demonstrated ability to multitask in a fast paced environment
• Great attention to detail
• Excellent telephone etiquette
• Proven ability as an individual worker as well as a team player
SELECTED ACHIEVEMENTS
• Initiated new system of data entry that reduced overall time by 50%
• Established a training system for new employees.
EDUCATION:
Kaplan University – 2013 – Currently Enrolled – Early Childhood Development
Delaware Valley of Medical Dental Assistants, Philadelphia 1995 – Certified Technician
Archbishop Ryan High School –Graduate 1994 – High School Diploma
EMPLOYMENT:
Sykes Inc. / Johnson & Johnson, Langhorne PA 2015- Present
Team Lead – Device Tracking
Count and distribute US and Canada tracking forms received daily to the device tracking team throughout the day.
Maintain accurate daily excel spread sheet of an exact count of work being finished, duplicated and revised.
Assist our clients with creating accurate work instructions to improve our overall processes.
Document all errors made on excel metric stats sheet on a daily basis to be addressed and corrected.
Train new employees as needed to make our daily quota.
Resolve all incomplete tracking forms either through fax, phone or email within a timely matter.
Assist clients, sales reps and doctors with accurate device tracking information consisting of serial numbers, implantation dates and doctor information along with patient information.
Shelly’s Medication Services, Bristol PA 2014
Data Entry / Pharmacy Tech
Process prescriptions as received from doctors and nurses from several long term facilities.
Customer service support for nurses that care for long and short term patients to make changes in weekly meds and or treatment orders.
Resolve issues with orders for prescriptions not obtained in a timely fashion that are delivered on a daily basis.
Fill prescriptions as received to be filled, packed up and ready for delivery.
Assist pharmacists with filling prescriptions correctly, changes with prescriptions, and inventory.
Express Scripts Inc., Bensalem PA 2001 – 2012
Level II Technician:
Customer service support for patients as it pertained to address updates, up ship issues and coverage checks.
Resolved all incomplete or rejected prescriptions from data entry with regards to clinical inconsistencies.
Interacted with patients and doctors to ensure the correct medications, dosages and quantities were filled expeditiously.
Maintained patient profiles in Compass and updated all allergy/ICD9 codes to ensure patient safety and compliance with HIPPA policies.
Documented accurate and complete records of all inquiries from doctor and/or patient in the system and updated as needed.
Used independent judgment to handle complex or critical customer issues via fax or phone
Provided outreach for clinical verification on prescriptions. Interacted with patients and doctors to ensure the correct medications, dosages and quantities were filled expeditiously.
Data Entry Technician:
Processed all new and refill prescriptions. Opened orders as needed, verified eligibility, proofed and input prescriptions while maintaining productivity and quality standards. Documented correspondence and followed up in system. Prepared audit sheets and provided feedback to supervisor.
Forwarded incomplete or rejected scripts to appropriate department for resolution and tracked status in the system.
Initiated and documented correspondence and followed up in system. Logged order status. Provided audit reports to management.
Worked collaboratively with other team members and supervisor to ensure that best-practices were shared.
Assisted with research of lost or missing orders per internal department requests and provided backup support to other pharmacy groups based on business needs or production levels.
OTHER COMPETENCIES
• Able to work under pressure to meet critical deadlines
• Profound ability to work well in fast paced environment
• Customer focused approach
• Able to meet and complete hourly quota
REFERENCES: Furnished upon request
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