Accounts Receivable Customer

Patricia Davey

* ******** ***, ******** ** *****

(C) 201-***-**** (E) ****************@*****.***

Summary

Dynamic and highly qualified Pharmaceutical Credit and Collections Specialist with extensive knowledge of accounting principles, dispute resolution, chargebacks, rebates, contracting, and establishing lines of credit to wholesalers.

Very flexible and adapts seamlessly to constantly evolving accounting processes and technologies. Detail-oriented with 20+ years’ experience in Accounts Receivable, Credit / Collections, Contracting, Customer master and Material Master.

Experience

6/15-7/16 IAB Inc . Parsippany, NJ

Accounts Receivable Claims and Adjustments

Researches and validates all Post audits deductions

Collects on all invalid post audit deductions

Runs all monthly reports on all outstanding deductions All Creatures Great and Small Animal Hospital

4/1/2013-present

Veterinarian Technician

04/2012 – 03/31/13 Bayer HealthCare Wayne, NJ

Disputes Resolution Analyst

●● Responsible for claims resolution process: Identify, resolve and recommend resolution of issues

●● Investigated and resolved discrepancies on customers’ accounts while under tight deadlines. Researched and resolved billing and invoice problems

●● Contacted customers to discuss status of rebilling and reimbursement process to ensure account resolution

●● Maintained product pricing database

●● Maintained customer master database in multiple systems

●● Participated in conversion of SAP systems for both the Accounts Receivable and on Master Data

●● Updated reports that were needed Weekly, Monthly and Quarterly or on an adhoc basis

●● Diligently working on system conversions that required additional hours to ensure an effective go live

●● Interacted with all levels of management in US and Puerto Rico, ensuring reliable and high-speed delivery to wholesalers and small-business customers.

11/2009 - 04/2012 Bayer HealthCare Wayne, NJ

Managed Care Contracting and Rebates

●● Reviews and coordinates new contracts, renewals and RFP's (Request for Pricing) by working closely with the Business strategy group, Legal and Sales

●● Provide high quality service level to all internal and external customers ensuring accuracy, efficiency and courteous follow up’s .

●● Implement, support and interpret all contracts

●● Ensure timely and accurate payment of valid commercial and Medicare Part D rebates

●● Identified areas of improvement that was brought to management attention and partnered with various department for a resolution that satisfied all areas

●● Developed SOP's for Contracting and Rebates

●● Established Reporting out of the BIS system in order to decrease the errors rate of rebates

●● Researched and rapidly resolved client conflicts to prevent loss of key accounts

●● Updated reports that were needed Weekly, Monthly and Quarterly or on an adhoc basis

11/2007 - 11/2009 Bayer HealthCare Wayne, NJ

Dispute Resolution Analyst

●● Responsible for claims resolution process: Identify, resolve and recommend resolution of issues

●● Investigated and resolved discrepancies on customers’ accounts while under tight deadlines. Researched and resolved billing and invoice problems

●● Contacted customers to discuss status of rebilling and reimbursement process to ensure account resolution

●● Maintained product pricing database

●● Maintained customer master database in multiple systems 01/1977 - 01/1989 Berlex Labs Inc Wayne, NJ

Credit Analyst

●● Verified details of transactions, including funds received and total account balances

●● Opened and assigned new client accounts

●● Coded the general ledger and processed customer invoice payments

●● Researched and resolved billing and invoice problems

●● Confirmed that appropriate changes were made to resolve customers' problems

●● Verified details of transactions, including funds received and total account balances

Summary of Skills

●● Strong organizational skills

●● Active listening skills

●● Seasoned in conflict resolution

●● Sharp problem solver

●● Courteous demeanor

●● Energetic work attitude

●● Customer master skills

●● SAP knowledge, U8P, P2R, Vistex

●● CARS (Contracts and Rebates systems) knowledge

●● Microsoft applications skills

●● Account reconciliations

●● Maintain all product pricing in systems

JDE Knowledge

Accomplishments

Awarded 10 STAR awards for going "above and beyond" Awarded a Special Recognition Award for "Teamwork" Discovered and recovered 5 million dollars in Rebate payment errors on a major key account.

Education

County College of Morris, Randolph, NJ, USA

Business

Associate of Science

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