State University Training

VANICSA R. FORD

**** ***** ***** • CLEVELAND, OH 44102 • CELL 216-***-**** • EMAIL ***********@*****.***

OBJECTIVE: To become a trusted and relied upon business partner; supporting business priorities, corporate strategies and learning processes, as a forward thinking Learning & Development Manager.

SUMMARY OF QUALIFICATIONS:

I hold a bachelor’s degree in Organizational Development, a master’s degree in Industrial Psychology and have ten plus year’s progressive experience developing and managing a wide range of learning and development strategies, in HR and as an adjunct instructor, teaching adult-learners at the college level. Providing me with the ability to assess, design and implement effective learning processes and training programs; leveraging best practices, to ensure impactful and applicable outcomes, at all levels of an organization.

CORE COMPENTECIES:

Detail oriented, flexible, team player

Facilitation, and training administration skills

Strong written and oral communication skills

Excellent interpersonal and presentations skills

Demonstrated leadership and influencing skills

Excellent verbal and written communication skills

Comfortable in fast-paced, complex environments

Excellent skills in instructional design and development

Able to work and present to all levels within an organization

Managed the training function; planning, budgeting and staffing

Working with subject matter experts (SMEs), trainers and vendors

Understand the importance of multimedia instructional design and materials

Able to develop associates by improving performance through best practices

Experienced facilitating adult-learner workforce training and post-secondary education

RELEVANT PROFESSIONAL EXPERIENCE:

Adjunct Instructor – Bryant & Stratton College, Cleveland, OH (2015-Present)

Create learning processes to drive student success through identifying assessment tools and strategic learning programs; coaching students to achieve desired learning outcomes, aligned with the over-arching course strategies and corporate objectives.

- Conduct needs analysis, design, develop, implement and measure the effectiveness of overall student development and leadership; translating analysis and evaluation of development needs into practical learning solutions.

Accomplish corporate goals and learning outcomes by accepting ownership for researching, designing and exploring new opportunities to add value to student knowledge, skills, qualifications, and performance; ensuring curriculum content and programs are aligned to support high potential development and industry standards.

Develop relationships with stakeholders to ensure support of corporate programs and course work; managing relationships through frequent verbal and written communications.

Deliver and evaluate innovative student development initiatives based on organizational development competency models; implementing customized curriculums that drive experimental learning.

VANICSA R. FORD

2132 TUCKS TRACK • CLEVELAND, OH 44102 • CELL 216-***-**** • EMAIL ***********@*****.*** Pg. 2

Adjunct Instructor – Anthem College, Atlanta, GA (2013-2011)

Created processes and tools to drive student success through identifying assessment tools and strategic learning programs; coaching students to achieve desired learning outcomes, aligned with the over-arching course strategies and corporate objectives.

Developed relationships with stakeholders to ensure support of corporate programs, course work and outcomes; managing relationships through frequent verbal and written communications.

HR Recruitment Trainer (Contractor) – Delta Airlines (DGS Staffing Agency), Atlanta, GA (2013-2011)

Responsible for educating and training worldwide recruits on in-flight safety techniques, skills and methodologies.

Supported and coordinated flight attendant recruitment and training process, new-hire orientations, safety evaluations, acting as the interface with internal departments, recruits and new hire candidates.

Supported new candidates and employees in offering guidance, mentoring and direction for the in-flight safety program.

Identify required curriculum and develop in-flight training program initiatives, facilitating strategic planning, mentoring, and collaboration using blended learning techniques.

- Provided leadership and coaching through a variety of hands-on leadership assessment tools.

- Developed tracking and reporting on analytics to support recruitment and succession planning initiatives.

- Managed relationships through frequent verbal and written communications.

Student Services Program Administrator – Cleveland State University, Cleveland, OH (2010-2008)

- Collaborated with campus program directors and partners to develop student services and educational programming; developing, executing and evaluating student leader assessments, processes and tools.

-Identified, developed and presented business proposals; creating student development and learning opportunities through co-ops, internships and community enrichment programs on campus and throughout the community.

- Ensured student services curriculum content and programs were aligned with organizational goals and outcomes; supporting high potential student development initiatives.

- Designed and implemented programs for student leaders and campus outreach initiatives.

- Facilitated creative educational presentations; yielding successful weekly learning workshops and anticipated student events.

- Utilized presentation software and incorporated Power Point presentations.

- Developed training manuals, presentations and videos on various topics.

- Designed and conducted participant surveys for program feedback and revitalization.

- Used adult-learning theory and models for training and program design.

- Provided leadership and coaching through a variety of leadership assessment tools.

- Researched and implemented adult-learner best practices; delivering successful, interactive and participative training programs.

- Aligned student development with the university’s strategic goals and learning objectives.

Personnel Administrator – City of Cleveland, Cleveland, OH (2004-2000)

Provided leadership and training as a subject matter expert; coaching executive leadership (Directors and Commissioners), field management and employees, to support the implementation of organizational development initiatives, for process improvement and sustainability.

VANICSA R. FORD

2132 TUCKS TRACK • CLEVELAND, OH 44102 • CELL 216-***-**** • EMAIL ***********@*****.*** Pg. 3

Managed HR operations for 400 employees; managing and coaching field staff in multiple locations, at all levels of the organization.

Managed five direct reports and special project staff (as assigned).

Facilitated leadership development activities, needs assessments and instructional design projects.

Increased organizational effectiveness by re-developing and expanding training programs; yielding the results of positive participant feedback by 33%.

Contributed to employee promotions by 45% over three years.

Selected training resources and managed external vendor relationships.

Created procedures and processes to attract, test, recruit and train 200 seasonal personnel.

Recruited & established rotational training program for succession planning program fellows.

Worked with field supervisors and managers to development and enhance training program curriculum and deliverables.

EDUCATION:

Malone University, Canton, OH

Degree: Bachelor of Arts Concentration: Organizational Management-Business Administration

Cleveland State University, Cleveland, OH

Degree: Master of Arts Concentration: Industrial Psychology

CERTIFICATES:

Cleveland State University, Cleveland, OH

Certificate: Leadership Development

Cleveland State University, Cleveland, OH

Certificate: Diversity Professional

Cleveland Mediation Center, Cleveland, OH

Certificate: Mediation

PROFESSIONAL AFFILIATIONS:

International Personnel Assessment Council (IPAC)

State of Ohio: Certified Public Notary

Cuyahoga County: Court Appointed Special Advocate for Children (CASA)

Cleveland Mediation Center

World Changers Church International, Satellite Department, Corporate Training Division

REFERENCES LETTERS: (Available Upon Request)

City of Cleveland, Department of Public Service Commissioner(s)

Cleveland State University, College of Graduate Studies Dean

Clayton County, GA, Tax Commissioner

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