Human Resources & Recruiting

Melissa Wong, SPHR, SHRM-SCP

469-***-**** *************@****.***

Human Resources & Management Professional

Hands-on Human Resources and Management professional with a diverse background in small to large for and non-profit companies. Results-oriented with experience managing a wide range of human resources and management responsibilities both at the operational and strategic level. Proven success coordinating a high volume of HR functions to effectively balance multiple competing tasks within deadline-driven environments and across multiple locations. Industry experience includes healthcare, hospitality, property management, real estate development, architecture, construction, civil engineering and corporate law.

Professional Experience

THE LEGACY SENIOR COMMUNITIES (Plano, TX) – HR Director 04/2014-08/2016

Served as key member of Corporate Leadership Team and HR Leader to corporate headquarters and four companies across four locations in the DFW area. Dual reporting to CFO/COO and CEO. Insurance Committee and Safety Committee representative.

Managed a team of four HR professionals who provided HR support to over 500 employees.

Implemented strategic programs to reduce turnover. Implemented Applicant Tracking System and developed strategic recruitment plan to include social media and university outreach.

Oversaw compensation and benefits programs, including updating of compensation plan, implementation of ACA compliance requirements, and 403(b) administration and auditing. Responsible for four bi-weekly payrolls.

Served as advisor to business unit leadership in all aspects of Human Resources. Provided advice, counsel, and coaching to employees and managers regarding employee issues. Conducted investigations and made recommendations for action. Worked with external counsel on responses to EEOC charges.

Directed the employee relations function with responsibility for internal investigations, performance management and corrective action, termination of employment, employee engagement and recognition initiatives.

Responsible for payroll and benefits administration; management of occupational injury benefit plan; compliance management (FMLA, ADA, OSHA, COBRA); unemployment claims and hearings; performance management; recruiting; orientation and training; and policy development and implementation.

Provided HR guidance and support during sale of two companies.

Achieved deficiency-free annual State surveys during tenure (total of five surveys of three companies).

AMERICAN ADDICTION CENTERS (Grand Prairie, TX) – HR Manager 04/2013-03/2014

Reorganized the HR Department for this start-up residential treatment center for drug and alcohol addiction including auditing of existing processes and procedures for compliance, best

practice, and quality improvement. Manage all Human Resources functions for this 100+ employee facility. Duties include HR administration; redevelopment of processes and procedures; recruiting of clinical, medical, operations and administrative staff; payroll administration; performance management; HR compliance; employee relations; and management of unemployment, EEO and workers compensation claims.

PREMIER COMMUNITIES (Dallas, TX) – HR Director 2009- 2013

Manage all Human Resources functions for this 200-employee, multi-location residential property management company including: recruitment and orientation; employee relations, counseling, and terminations; payroll and benefits management and administration; compliance management (FMLA, COBRA, OSHA, etc.); unemployment, EEO, and workers comp claims; and performance and training program management. Develop, implement and interpret HR policies and procedures.

Implemented ADP payroll and time and labor management programs.

Implemented company’s first safety program. Developed safety policies, procedures, and training programs.

Implemented Applicant Tracking System.

Developed company intranet. Responsible for ongoing administration and content.

JBI PARTNERS, INC. (Addison, TX) – HR Manager 2005–2009

Established Human Resources Department for JBI Partners, Inc., a professional design and consulting firm of civil engineers, surveyors, landscape architects, planners, and construction managers.

Sole HR practitioner responsible for directing all HR Operations for a firm of 100+ employees across five departments and two locations. Strategic process design and implementation, including recommendation to implement HRIS. Ongoing management of HRIS.

Responsible for recruiting; policy and procedure development; compliance; benefits administration; performance management; employee relations; workers compensation administration; training; orientation; and safety programs.

MARIOTT INTERNATIONAL (Plano, TX) – Project & Process Manager 2003-2004

OAKMONT CAPITAL GROUP (Plano, TX) – Asset Manager 2002-2003

MARRIOTT INTERNATIONAL (London, UK) – AD&C Department Manager 1999-2002

MARRIOTT INTERNATIONAL (London, UK) – Executive & Legal Assistant 1996-1999

Education & Credentials

Bachelor of Arts Degree (Honors) – Applied Linguistics & French, University of London, UK

Certifications- Senior Professional Human Resources and SHRM-SCP

Software Proficiencies – ADP, Paychex, Word, Excel, PowerPoint, Publisher, Outlook.

Languages – English, French, Spanish, Cantonese

Affiliations - Society of Human Resources Management, American Society for Healthcare HR

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