Desktop Support Technician
Resume:
Matthew L. Medina
Atlanta, GA 30324
781-***-**** (Mobile)
Email: acv63o@r.postjobfree.com
SKILLS & ABILITIES
Networking
Configuration: Connecting server printers to client PC.
Replacing as well as configuring Wireless Access Points
Software/ Tools
Microsoft Word, Excel, PowerPoint, Outlook
SCCM
GHOST
MUNIS
Microsoft Deployment Toolkit (MDT)
Peopleforms (PeopleGIS)
Acrobat Adobe Pro
Adobe InDesign CC
Sophos
Malwarebytes
Barracuda: Mail Archiver
Office 365
Active Directory
Clean Slate (Fortress Grand)
Firehouse
Telestaff
Technical Support/Customer Service Abilities
Troubleshoot hardware/software
Troubleshoot network connectivity
Software installation support
Remote Desktop Support
Operating Systems
Windows XP/7/8/10
Some Experience with Ubuntu and Red Hat Linux
Additional Skills
Analytical
Quick study
Communication
Strong written and oral communication skills
Team player
EXPERIENCE
Town of Belmont – Belmont, MA
Desktop Support/ Help Desk/ Break-Fix 2/15 - 3/16
Managed, Created, and deployed Various images of Windows 7, 8, and 10 utilizing MDT.
Migrated users from Windows 7 and Windows 8 to Windows 10.
Backed up user Accounts and/or important documents to Server.
Troubleshot desktop, laptop, and peripherals then implemented an effective solution based on findings.
Installed and configured new computers running Windows 7, 8, and 10.
Maintained and created operating procedures.
Created user accounts in AD as well as managed permissions and file/ application access.
Maintained hardware and software inventory documentation.
Troubleshot faulty drivers as well as obtained and implemented correct drivers for new model machines utilized.
Managed two lab environments containing 9+ machines running Windows 7 and Windows 10.
Responsible for paying bills and placing orders for any materials needed for the department.
Experience installing and troubleshooting a variety of printers/ copiers ranging from desktop, all-in-one's, wide format, etc.
Connected to client computers via Remote Desktop Assistance to troubleshoot any issues that may have occurred and implemented a solution.
Experience dealing with multiple departments within the town including Fire Dept, Town Clerk, Board of Selectmen, Health, Accounting, Treasurer, Recreation, Council on Aging (Senior Center), Community Development, Facilities (Building Services), Assessors, Public Works, Highway, Water Works, and Police Dept.
Progressive Platforms/ Wyless – Lawrence, MA
Customer Service Rep/ Software Instructor 8/14 - 1/15
Trained clients via GoToMeeting on how to best utilize the company software.
Identified, troubleshot, and implemented effective solutions for any issues the client found.
Documented all work done using the ticketing system JIRA.
Connected remotely to client machines to offer support.
Used Excel to create and maintain Data Sheets and Records.
Provided excellent customer service.
M.B.T.A. – Boston, MA
Desktop Support/ Help Desk/ Break-Fix (Internship) 1/14 - 7/14
Migrated users from Windows XP to Windows 7.
Deployed images through PXE boot using SCCM.
Backed up user's important documents to multiple storage devices. (Server, Hard Drive, USB device, etc.)
Troubleshot Desktop/ Laptop and implemented an effective solution based on findings.
Configured and installed new computers running Windows 7.
Troubleshot and resolved desktop support issues.
Maintained operating procedures.
Created user accounts and managed access control of desktop and network applications.
Maintained hardware and software records spreadsheet.
Troubleshot and loaded correct drivers for each Desktop/ Laptop.
Sports Authority – Woburn, MA
Sales/ Customer Service 4/13 – 12/13
Reached and exceeded all sales quota set for the day/week/ month.
Provided excellent customer service.
Stocked and maintained inventory.
Worked in a team based environment as well as independently to reach goals.
Data entry of customer information.
Boston Sports Club – Woburn, MA
Customer Service 1/13 – 4/13
Provided excellent customer service.
Performed data entry and filing of customer information.
Worked in a teamwork environment to accomplish tasks in a quick and organized manner.
Answered customer phone calls and schedule appointments.
Wireless Advocates – Reading, MA
Professional Mobile Consultant 1/12 – 1/13
Provided excellent customer service.
Performed data entry and filing of customer information.
Worked in a teamwork environment to accomplish tasks in a quick and organized manner.
Answered customer phone calls and schedule appointments.
EDUCATION
Greater Lowell Technical High School – Lowell, MA Graduated: June 2010
REFERENCES
David Petto – Director of Information Technology - Town of Belmont, MA
Jessica Porter – Director of Human Resources – Town of Belmont, MA
*Contact Information of references available upon request.
Contact this candidate