JASON GALBRAITH

Memphis, TN *****

Cell 901-***-**** Email acv61v@r.postjobfree.com

PROFESSIONAL PROFILE

Bachelor’s Degree in Health and Sport Sciences.

Associates Degree in Computer & Information Technology.

Outstanding ability to communicate with customers, staff and all levels of management.

Effective problem solver and fast learner.

High attention to detail.

Over 15 years of desktop support and networking experience.

Over 22 years in restaurant industry, covering most positions.

Extraordinary time management and organizational skills.

Superb proactive attitude to work.

Excellent POS / IT System trouble shooting, testing, support, maintenance and repair abilities.

EMPLOYMENT HISTORY

Logistics Officer, Cooper Systems, Inc. May 16 – Current employer

Perform daily shipping and receiving of company assets as well as clients’ property between various facilities.

Manage inventory of assets and merchandise against sales volume and work orders.

Provide detailed reports from intake inventory costs through profit margins per item at time of sales.

Maintain an excellent, energetic and positive rapport with a high volume of customer contact.

Technician, Everything But The Food July 14 – Mar 16

Certified onePOS Technician

Performed on-site, remote and phone support (24/7).

Logistics management. Procured, prepped, configured, and deployed systems for new and existing accounts.

Assisted in equipment purchasing, QA controls, and inventory management of new and deployed assets.

Training and continued support of staff and management with onePOS systems.

Manager, Three Guys Pizza Pies, Nov 12 –June 14

Management of 15-25 member crew.

Effective cost control through labor, ensuring staff adherence to portion control while minimizing waste and loss.

Increased revenue through seeking outside sales and fund raising opportunities.

Manager, Steak and Shake June 11-Nov 12

Effective cost control, keeping within established parameters while maintaining high guest satisfaction.

Management of 75 plus member crew.

Operated a high volume store with sales pushing 3 million.

Business Analyst, Product Support, Hilton Hotels World Wide March 07-June 11

Performed QA, Support and BA duties for OnQ Property Information Manager (PiM) and Enterprise Portal Support (OnQ Insider).

Started as a manual regression tester for new functionality in the PiM application, was soon added to the support team where I assisted users with the product, added access and security for new users as well as verified, tested and reported errors in the live app. After these errors were resolved by the developers they were handed back to me for further testing to ensure the issue was resolved.

Administered manual testing utilizing Mercury / Hp Quality Center. I began creating automated test scripts but it was decided to not buy the license.

I was part of the team asked to migrate QA efforts from HP Quality Center to MS Team Foundation Server. This included all current test scripts, identifying gaps and creating the necessary scripts there, all existing defects as well as creating new scripts developed through the support box.

Product support for domestic and international users.

Troubleshot user and system generated errors.

Performed defect / error audits.

Programmer, Data Cash Register Memphis, TN Feb 06 - Feb 07

Live remote customer support using phone and remote access software.

Troubleshooting hardware and software issues for clients.

Custom configuration and updating clients’ systems.

Site installation and set-up. On-site task included cabling, server and terminal set up, also staff and management training.

Computer Specialist, Best Buy Bartlett, TN Dec. 2004-May 2006

Made purchasing recommendations based on clients’ needs.

Exposed to most recent hardware and software.

Constant product knowledge training and testing.

Independent Consulting, Various Clients 1997 - Present

Recommend appropriate hardware, software solutions for clients.

Train staff and individuals on desired application.

Design, install, monitor and support networks for small business and individuals.

Build, upgrade and repair desktops, laptops, and hand-held pc’s.

Data recovery, back-up and security.

EDUCATION

A.S. Dyersburg State Community College, Computer & Information Technologies. 2004-2006

B.S. University of Oklahoma, Major in Health & Sport Sciences, Minor in Psychology. 1989-1994

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