Customer Service Front Desk
Resume:
Frederick Booker
Hampton SC ***24
*********.******@*****.***
Objective:
To continue a professional rewarding career, where my diverse talents and valuable skills and experience can be utilized to continue to have a positive impact in the hospitality and shipping industry.
Experience:
2015 – Present Runners Global
Truck Driver
•Having a valid commercial driver's license.
•Have knowledge about how to use both single and multi-rear axle trucks.
•Inspecting trucks before using them.
•Maintaining trucks
•Transport goods as requested by the employer.
•Ability to control the vehicle through difficult and hazardous situations, such as wet roads, snowy roads, icy roads and dry roads.
2015 – 2015 Courtyard Marriott (Delk Road)
Executive Housekeeper
•Hire new staff members according to hotel needs.
•Maintain hotels housekeeping budget.
•Train housekeeping staff as per requirements of hotel.
•Visit rooms to ensure housekeeping work is completed to hotels standards.
•Act as a liaison between the housekeeping department and hotel management.
•Perform customer service duties to ensure customer satisfaction.
•Allot responsibilities to housekeeping staff.
•Schedule cleaning activities in the hotel.
•Monitoring and evaluating performance of housekeeping staff.
•Complete monthly housekeeping inventory.
•Enforce policies and standards as dictated by corporate and brand hotels.
•Handle all guest complaints and concerns in a timely manner to ensure guest satisfaction.
2014 – 2015 Doubletree Guest Suites Atlanta Galleria
Executive Housekeeper
Hire new staff members according to hotel needs.
Train housekeeping staff as per requirements of hotel.
Visit rooms to ensure housekeeping work is done perfectly.
Act as a liaison between the housekeeping department and hotel management.
Perform customer service duties to ensure customer satisfaction.
Allot responsibilities to housekeeping staff.
Schedule cleaning activities in the hotel.
Monitoring and evaluating performance of housekeeping staff.
Complete monthly housekeeping inventory.
Enforce policies and standards as dictated by corporate and brand hotels.
Handle all guest complaints and concerns in a timely manner
2012 – 2013 Fairfield Inn & Suites
Executive Housekeeper
•Hire new staff members according to hotel needs.
•Train housekeeping staff as per requirements of hotel.
•Visit rooms to ensure housekeeping work is done perfectly.
•Act as a liaison between the housekeeping department and hotel management.
•Perform customer service duties to ensure customer satisfaction.
•Allot responsibilities to housekeeping staff.
•Schedule cleaning activities in the hotel.
•Monitoring and evaluating performance of housekeeping staff.
•Complete monthly housekeeping inventory.
•Enforce policies and standards as dictated by corporate and brand hotels.
•Handle all guest complaints and concerns in a timely manner
2010 – 2012 Holiday Inn Pooler
Food & Beverage Director/Event Manager
•Ensure start to finish great customer service for clients and their guest prior to and throughout an event in the hotel.
•Organize events from beginning to end with assistance from every department throughout the hotel to meet the needs of the client.
•Ensure all clients’ needs are met throughout their event.
•Staff the event to ensure great customer service without going over the events budget.
•Call clients to ensure that they did receive outstanding customer service throughout their entire event at the hotel.
•Create lasting impressions, which will ensure a relationship with that will turn the client into a return client.
•Ensure, through the hotel supervisors that all hotel guest receive prompt, professional, and courteous attention (especially while enjoying services from the Food & Beverage Department )
•Assist guest with issues and/or concerns when hotel policies are in question.
•Monitor and oversee the food & beverage functions insuring that both transit and leisure guest are handled appropriately and associated paperwork and assignments are completed efficiently.
•Meet dead lined on hotel imposed projects and requests.
•Develop programs to ensure guest satisfaction with the hotel, and its service, are continually being met.
•Encourage superior attitude and behavior amongst the food & Beverage associates in order to receive high recognition in hotel wide programs.
•Keep abreast and remain knowledgeable of hotel policies and requirements.
•Motivate food & beverage associates by implementing ongoing training.
•Handle all guest complaints and concerns in a timely manner.
•Enforce policies and standards as dictated by corporate and brand hotels
•Order and ensure all food products are received to continuously give great service
•Hire and develop associates to give great customer service
2009 – 2010 Ocean Plaza Beach Resort
Assistant General Manager
•Ensure guest satisfaction at all times throughout their stay.
•Ensure, through the front desk staff that all hotel guest receive prompt, professional, and courteous attention (especially during the check in and check out part of their stay).
•Assist guest with issues and/or concerns when hotel policies are in question.
•Monitor and oversee the front desk functions insuring that both transit and leisure guest are handled appropriately and associated paperwork and assignments are completed efficiently.
•Meet dead lined on hotel imposed projects and requests.
•Develop programs to ensure guest satisfaction with the hotel, and its service, are continually being met.
•Encourage superior attitude and behavior amongst the front desk staff in order to receive high recognition in hotel wide programs.
•Keep abreast and remain knowledgeable of hotel policies and requirements.
•Motivate front desk employees by implementing ongoing training.
•Handle all guest complaints and concerns in a timely manner.
•Enforce policies and standards as dictated by corporate and brand hotels
2005 – 2009 Residence Inn
Night Auditor/Front Desk
•Organizing files and balancing daily reports.
•Provide hospitable service to each customer and resolving complaints.
•Utilized proper phone etiquette and professional tone/
•Responsible for making sure all No shows are charged
•Knowledgeable to communicate and coordinate information relating to guest needs effectively and expeditiously to all related departments.
•Ensure guest satisfaction.
•Ensure the 100 Percent assurance Guarantee Policy is being implemented and followed.
•Ensure that guest was check into and out of hotel appropriately.
•Handle all guest complaints and concerns in a timely manner.
•Maintained and balanced hotel accounts, credit cards records and payments, and handled finical transaction as they are related to front desk business.
2003 – 2005 Hilton Garden Inn
Front Desk Supervisor
•Ensure guest satisfaction at all times throughout their stay.
•Ensure, through the front desk staff that all hotel guest receive prompt, professional, and courteous attention (especially during the check in and check out part of their stay).
•Assist guest with issues and/or concerns when hotel policies are in question.
•Monitor and oversee the front desk functions insuring that both transit and leisure guest are handled appropriately and associated paperwork and assignments are completed efficiently.
•Meet dead lined on hotel imposed projects and requests.
•Develop programs to ensure guest satisfaction with the hotel, and its service, are continually being met.
•Encourage superior attitude and behavior amongst the front desk staff in order to receive high recognition in hotel wide programs.
•Keep abreast and remain knowledgeable of hotel policies and requirements.
•Motivate front desk employees by implementing ongoing training.
•Handle all guest complaints and concerns in a timely manner.
•Enforce policies and standards as dictated by corporate and brand hotels.
Education:
1999 -2003 High School Diploma Atlanta, Georgia
Southwest Dekalb High School
Skills:
OnQ, Springer Miller, Fosse, and Marsha Certified
Proficient in the following applications
Opera, Microsoft Word, Excel, and Power Point
Reference upon request
Contact this candidate