KAREN A. KEIRSTEAD

** *** ****** ****

Auburn, MA 01501

cell: 508-***-****

home: 508-***-****

Email: acv60q@r.postjobfree.com

I have over fifteen years of diversified experience in the IT industry specializing in Software Quality Assurance and Testing as well as UAT. I have extensive experience working in a formal software development life-cycle testing as well as supporting the analysis, implementation phases as well as creating and updating test plans and test cases in working with QA Management, Business Analysis, Project Managers and all stakeholders. I have strong trouble shooting skills for defect tracking and resolution as well as excellent technical skills. I have hands-on experience in performing various types of testing including sanity, smoke, regression, functional, integration, user acceptance, front end and back end testing as well as Black and White box testing. I have excellent communication skills allowing me to work closely with the business and developers to insure the project delivers what the client has contracted for in the most effective way possible. I have an extremely strong work ethic and a dedication to delivering a quality product.

Specialties

Create Test Plan, Test Strategies, Test Cases, Test Matrix

Writing and executing SQL code

Manage on-shore and off-shore teams

Manage defect tracking and triage meetings utilizing Quality Center (v12)

Familiar with JIRA

Manage walk through of Test Plans, Test Strategies, Test Cases

Worked in the following software development methodologies: Waterfall, Scrum, Agile

Hyperion Cube, Excel SmartView

Work within SDLC

Oracle, Unix, JAVA, Mainframe

Lead and manage triage meetings, expectations, and resolutions

Established QA processes and procedures

Streamlining existing QA and UAT processes

Creation of document templates to keep continuity in documentation and report writing

Creation of reusable business components and test cases in HP Quality Center

Analysis of Functional Requirement, Business Requirements, Architectural mapping

Analysis for automation

Work Experience

Hanover Insurance Group: Lead QA; contractor March 2016 –July 8, 2016

Hanover is a holding company for several Property and Casualty companies

ACT application upgrade from 4.17 to 4.30 (OneShield software application)

Created LOE for off-shore and on-shore testing resources

Created Test Plan detailing the requirements, resources, and machinery

Create Test Matrix for Testing Needs to ensure everything was covered in testing

Streamlined testing approach

Challenged and changed existing Quality Center use and way of documenting defects

Challenged and changed the use of existing automation

Tested the differences between the two version of software and documentation

Tested and created defects in Quality Center

CVS Health: Lead QA; contractor through SQA June 2014 – Dec 24, 2015

Retail pharmacy with health and beauty aides

Retail POS tester

Created test cases

Created test matrix

Manual testing of registers, software of smoke testing, regression testing, functional testing and training of process for UAT testing.

Hand-offs, training, and support for UAT

Lead for the newly developed Hyperion Cube

Worked with:

oLead Developer

oLead Business Analyst

o2 remote testers

Wrote Test Plan and Test Cases

Ran reviews approvals of Test Plan and Test Cases

Reported defects and test findings to Project Manager, Business Analysists, and testing team

Tested the data for integrity and functionality in the Hyperion Cube

Hand-off, training, and support for UAT

Lead for the decommissioning of RxAmercia’s financial and application testing

Worked with:

oOn-shore remote tester

oBusiness analyst

o2 Lead Developers; 1 Developer

Wrote Test Plan and Test Cases

Developed reporting tool for testing results

Lead for the OCR 3-Way Match financial and application testing

Worked with:

oOn-shore tester

oBusiness analyst

o2 Developers

Test Plan and Test Cases

Developed reporting tool for testing results

Coordinated remote testing solution

EMC: contractor through Advantage Technologies July 2011 – July 2014

EMC technology and software company

BA Lead for the coordination Shift Left project: Tier 1.5 project

BA / QA supporting Peregrine and Unity tickets for the Clarity application

Agile environment

Worked in SCRUM environment

Coordinate Release testing

Test cases including SQL, defect tracking, defect reporting

Write test cases for release and bucket testing using HP Quality Center

Perform release and bucket testing

Daily Production support and testing

FM Global: contractor through SQA Technologies April 2011 – June 2011

FB Global in a worldwide Property and Casualty Insurance Company

Tested Extreme software application for roll-out to company

Create and updated SQL

Executed Stored Procedures

Defect reporting

Developed test cases and bug reporting using HP Quality Center

Hand-off, training, and support for UAT

Fidelity Investments: QA Engineer (FIIS) contractor through LeapFrog March 2010- March 2011

Fidelity Investments company for long and short term investments.

Worked in an Agile environment with mixture of Waterfall methodology

Created test plans, test cases, defect report

Languages / Technologies used: XML, JCL

Introduced the benefit of using a Test Matrix as part of the QA Test Plan

As a QA in FIIS I worked on 9 different applications (JAVA, SAAS, Oracle)

Introduced quicker ways to analyze data such as the use of VOOKUP / HLOOKUP in Excel

Used SOAP View and Fiddler to aid in debugging defects for the developers.

In addition to XML being used to debug, the application logs were also utilized to pin point services that were not working.

Created Business Components of reuse in HP Quality Center

Validated calculations, GUI, and data in database for World Class application.

Updated all business components and test plans in Quality Center

Executed and updated SQL for validation of data in World Class, WebAdmin, and FUSE.

OneShield: QA Lead May 2007 – Nov 2009

OneShield sells an Insurance Web application for Project Management by sales.

Managed project team of QA testers in US and India.

Created Test Plans for clients.

Create Test Cases for OneShield testing.

For SAAS, JAVA, Oracle, Data Warehouse

Created weekly statistical reports for management.

Created Traceability Matrixes.

Trained and mentored QA’s in the US and India offices on technical testing.

Tested white box, black box, functional, smoke, regression, integration, security, web content, GUI, verification of calculations and data.

Participated in and over-saw the automated testing using AppPerfect.

Lead the triage meeting for defect tracking and resolution.

Worked in an Agile environment for clients

Created the QA and UAT processes and procedures

Using business analyst’s and developer’s documentation to create test conditions

Lead the Deployment readiness

Lead presentations of the testing approach to prospective clients

Responsible for all documentation created by Implementation Managers, Business Analysts, Developers, and QA to insure they are error free.

Responsible for training new QA hires on the companies QA processes and procedures

Tools: SQL Navigator, Business Objects, WinSCP, UltraEdit; JIRA, Bugzilla

Hanover Insurance: MIS QA May 2003 – Dec 2006

Hanover is a holding company for several Property and Casualty companies

QA Tester for Financial area

Created test scripts in Quality Center

Manual execution of scripts reports using Quality Center

Defect tracking and resolution in Quality Center

Hand-off, training, and support of UAT

Tools: Quality Center, Business Objects, TOAD, SQL, JCL

Travelers Life and Annuity: MIS Analyst March 2001 – Dec 2002

Traveler Life and Annuity was an insurance and annuity company.

Executed test cases for hardware releases and updates

Dataware Testing with Business Analysis.

Daily help desk type support of TL&A MIS

Trouble shooting calls pertaining to application bugs and hardware problems

Manager the removal of all the MIS coax connected printers.

Project Manager on the move of the TL&A hardware and applicable software from Hartford, CT to NYC.

ASE Technologies: Technical Analyst / Project Manager Feb 2000 – Feb – 2001

ASE Technologies was a software distribution company.

Managed multiple projects of software and hardware installations

Supported associated vendors such as Xerox and Solimar

Management of technical aspects from pre-sales through installations

Installed hardware for NT and Windows ‘98

Software support of Microsoft Access, Data Distributor, and Solimar

Pre-sale, post-sale, implementation, training and support

Allmerica Financial: Output Strategy Consultant 1995 – 1999

Allmerica Financial was an insurance and investment company.

Created training for Rogers Software Distributors (RSD) report distribution and on-line viewing application.

Wrote test cases for RSD software releases and updates

Tested RSD software releases and updates

Trained employees on RSD’s WSF / EOS application for Mainframe and PC

Reduced paper output by 1-millionpages in 1-year

Implemented a 80% time saved in monthly financial data reporting

Promoted use of on-line viewing of reports

Promoted us of automation using electronic report data

Project Manager for upgrade of WSF to EOS

Establish training for online report distribution application

Create Excel macros for automation of financial and insurance data from Mainframe

Allmerica Financial: Output Strategy Consultant 1987 – 1995

Allmerica Financial was an insurance and investment company.

Created JCL for mainframe Life and Annuity applications

Testing and debugging of JCL including developers JCL test code

Alterations to existing CLIST / REXX stored procedures

Support of Model Testing for mainframe application

Support of CA7 and CA11 scheduling and restart applications.

Education:

Eastern Nazarene College

Quinsigamond Community College

Leicester Jr. College

Interests:

Volunteer at horse rescues

Weaver and spinner

Advocate for Working Horses

Golf

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