Sales Customer Service

SUMMARY

Experienced financial services and sales professional with experience in inside call center sales, customer service, credit/collections and servicing. Strengths include strong negotiation and follow thru skills, all while collaborating with multiple departments. Delivering a quick turnaround time and maintaining high levels of client satisfaction.

PROFESSIONAL EXPERIENCE

310 NUTRITION COMPANY, El Segundo, CA 01/15-present

Inside Sale Account Representative Call Center

Average call center outbound Calls per day 350

Average calls per hour 95 to 100 per hour

4 to 5 sales per day

Average sale per transaction $150.00 to $400.00

TRIANGLE CONSTRUCTION INC, Culver City, CA 08/13-01/15

Inside Sales Representative

Average 400 to calls per day

Average 50 calls an hour

Close 3 sales a day.

Sell home improvement and remodeling to potential customers .

Follow-up on canceled accounts to improve business relationship.

BANK OF AMERICA, Agoura Hills, CA

A $115 Billion Multi national and Financial Service Corporation. 8/12- 8/13

Claims Foreclosure Analyst lll

Preparing and reviewing Mortgage Files

Screen and validate accuracy of fees and penalties assessed.

Prepare an analysis to determine of Loss Mitigation procedures

Were correctly executed within State and Federal Laws.

Conduct a complete review of the file to ensure all default timeframes

Were processed.

Determine if there were direct relationship between loss mitigation and

Procedural errors and harm to the borrower.

BANK OF AMERICA, Westlake Village, CA

Business Analyst ll (Global Financial Crimes Specialist) for the Mortgage &Loan Investigation

Group

Reviewing, analyzing, and Identifying indicators of potential fraudulent activity

From information sources as surveillance / monitoring alerts, open source media reports and internal referral.

Document fraud review results and preparing (SAR) Suspicious Activity Reporting

In accordance with US laws Bank Secrecy Act and the US Patriot Act.

TOSHIBA AMERICA, Irvine, CA 5/11- 8/12

A $75 Billion Electronic Equipment Company

Field Auditor Researcher

Inspect and review all electronic devices printers, copiers, scanners, fax machines

Provide detail explanation of site assessment

Record and store data on Toshiba Thrive tablet download to management

GE CAPITAL, Costa Mesa, CA 3/08- 5/11

A $6.8Billion Consumer lending Division for the RV and Marine Industry.

SR. Collection Officer

Negotiated firm arrangements with existing customers on accounts over 30 days delinquent.

Maintained an average of over 10% contribution rate of total dollars collected per month in a 13 member team.

Maintained an updated certification Fair Lending, FDCPA. (BSA) Bank Secrecy Act, (AML) Anti-Money Laundering, Intro to credit card regulations.

Awarded Performance Recognition Awards for most dollars collected, lowest APR Score, and most improved APR Score.

FIELDSTONE MORTGAGE COMPANY, Irvine, CA 5/07- 2/08

A $550M Wholesale Mortgage Lender.

Wholesale Account Executive

Made sales calls and presentations to new and existing clients.

Increased new clients in sales territory by 10% by aggressively seeking out new opportunities.

Meet sales quota every month, which included acquiring 2 new accounts every month.

NATIONAL CITY MORTGAGE, Torrance, CA 6/02- 5/07

A $1Billion nationwide commercial bank and mortgage lender.

Sr. Funder. Closer Wholesale Bank, Assistant Underwriter

Oversaw, audited and sold mortgage loans to investors.

Processing,analyzing,verifying conditions per investor guide lines,bank guide lines

Reviewed and audited 120 loans per week prior to funding.

Annotate and check Underwriting conditions. Review pre/post closing conditions.

1st CALIFORNIA SECURITY INVESTMENTS, Gardena, CA 05/02- 09/03

Mortgage Broker/Owner Denny Sanya

Mortgage Loan Officer (part time)

Make calls to existing clients present new mortgage loan products

Made sales calls to new potential clients 50 to 75 calls a day

Reviewed mortgage files with customers via phone and in the office

Made calls to schedule closing, interacted with Escrow and Title companies

XEROX FEDERAL CREDIT UNION, EL Segundo, CA 3/94- 05/02

$1Billion in assets Nationwide Credit Union.

Sr. Closer and Funder, Sr. Collector

Managed and supervised a staff of 4 in the Mortgage funding and closing unit. Collected on unsecured debt and secured debt.

Reduced company NSF Check volume by 20%.

Created and implemented a more efficient tracking system going from manual to electronic which audited and monitored check returns.

Promoted to Sr. Collector closing and funder supervisor.

EDUCATION

University Of California Santa Barbara, Santa Barbara, CA

Completed Coursework

Verbum Dei High School, Los Angeles

Diploma

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