Customer Service Assistant
Resume:
Krista Provenzano
Marion, IL 62959 US
Mobile: 618-***-****
Day Phone: 618-***-****
Email: ****************@*****.*********:****************@*****.***
mailto:****************@*****.***
mailto:****************@*****.***
Work Experience:
BLUE CROSS BLUE SHIELD OF ILLINOIS
5001 MEADOWLAND PARKWAY
Marion, IL 62959 United States
03/2010 - 01/2011
CUSTOMER ADVOCATE I
* Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
* Spending approximately 90% of the scheduled time on the phone according to business need,customer service
* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
Duties include Medical Claims Billing & Coding, Medical Benefit Quotes
* Conducting research,as well as a vast knowledge of medical terminology and anatomy
* Data entry and typing
* Interpersonal, verbal and written communication skills.
* Analytical and organizational skills and independent decision making skills
SOUTHWEST AIRLINES
2702 Love Field Dr
Dallas, TX 75235 United States
03/2002 - 09/2002
CUSTOMER SERVICE AGENT
* Greet and check-in passengers
* Check-in passenger baggage
* Assist passengers with misplaced baggage
* Verify passenger departure documentation
* Assist unaccompanied minors (UMs)
* Comply with all security requirements
* Reschedule passengers with flight interruptions
* Assist passengers on arriving international flights
* Documentation for all international departures
* Produce all required, work-related documentation
* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)
* Carrier specific reservation/ticketing software
* scales for weighing passenger baggage
* Ticket and baggage tag printing equipment
BRIGHTON GARDENS
7760 PARKWAY DRIVE
La Mesa, CA 91943 United States
10/2000 - 12/2000
PATIENT CARE ASSISTANT TECHNICIAN
* Provide basic patient care including Assisting with patient care, planning and assessments including – recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.
* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice
* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation
* Discontinuation of IV’s, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup
* Answer phones
* Locate equipment
* Transport Non Critical Patients and Assist with Critical Patients
* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures
* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR’s, Clinitech Documentation and collection Change Sharp boxes and O2's
* Decontamination procedures
* EKG’s, Assist with O2 delivery, Clean Instruments and Post-Mortem Care
* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs
* Assist with Pelvic Exams perform Phlebotomy.
Education:
Penn Foster: Paralegal Studies Scranton, NY Current
Maric College / Kaplan College SAN DIEGO, CA United States
Technical or Occupational Certificate 10/2000
GPA: 3.0 of a maximum 3.5 Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT
References:
LORI JENNINGS
ROBERT INSURANCE
AGENT
JANET STRICKENRYDER
BCBS ILLINOIS
CUSTOMER ADVOCATE
MONICA KENDRICK
BCBS ILLINOIS
SUPERVISOR
ASHLEIGH OZMENT
MARION UNIT 2
TEACHER
JO ELLEN NEWCOMB
BCBS ILLINOIS
CUSTOMER ADVOCATE Indicates professi
AWARDS:
CUSTOMER SERVICE AWARDS FROM BLUE CROSS BLUE SHIELD & SOUTHWEST AIRLINES
VOLUNTEER WORK:
1995 -1996 CANDY STRIPPER St. Jude Hospital, Memphis TN
2009- Current –TEACHER ASSISTANT. Washington Elementary, Marion IL
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