Sales Manager

ANDRE PLEASANCE

PO Box ***, Naperville, IL *****

Home: 630-***-**** - Cell: 630-***-**** - **********@*********.*** PROFESSIONAL SUMMARY

Highly proactive manager with 25+years of experience in team leadership in the restaurant industry. Background includes sales, management and front and back-of-the-house operations. A strong leader with strong interpersonal skills with high expectations and standards.

SKILLS

Service-oriented

Inventory control and record keeping

Staff scheduling

Natural leader

Food service background

Strong work ethic

Passion for customer satisfaction

Marketing and advertising

Trained in performance and wage

reviews

Results-oriented

Business operations expertise

Marketing and advertising

Proven cost-control expert

Well-versed in Micros, Aloha, &

Squirrel

Well-versed in Compeat & Decision

Logic

WORK HISTORY

04/2005 to 06/2016General Manager

Famous Dave's Barbecue – Illinois

Carefully interviewed, selected, trained and supervised staff. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Conducted timely performance evaluations for all front and back of house staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

P & L Analysis and Review

Successfully turned around the Evergreen Park location in 3 months. Sales volume ranged from $2 million to $4 million depending on location. 05/2001 to 02/2005General Manager

BD's Mongolian Barbecue – Illinois, Texas, Colorado Achieved highest employee retention rate in the region. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Conducted timely performance evaluations for all front of house staff. Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Restaurant trouble-shooter. Successfully turned around 3 locations. Carefully interviewed, selected, trained and supervised staff. Weekly Departmental Meetings

Operations Management

Excellent Customer Service

Successfully transitioned 2 franchise locations in Boulder and Denver 01/1997 to 03/2001General Manager

Fox & Hound Restaurant Group – IL, IA, MO, TN, GA, & MI Correctly calculated inventory and ordered appropriate supplies. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Training Restaurant Status

P & L Analysis and Review

Led and directed team members on effective methods, operations and procedures. Developed, implemented and managed business plans to promote profitable food and beverage sales.

Weekly Departmental Meetings

Excellent Food Quality Standards

Strong Leadership

Successfully opened 6 new locations including Davenport, IA, Springfield, MO, College Station, TX, Memphis, TN, Atlanta, GA, and Detroit, MI Volume ranged from $2.75 million to $4 million in sales depending on location ServSafe Certified Teacher

EDUCATION

1992 Bachelor of Arts: Political Science

Minnesota State University, Mankato - Mankato, MN

https://www.linkedin.com/in/andre-pleasance-a8025125 ACCOMPLISHMENTS

Famous Dave's - Top 10 Food Cost Variance for 3 straight years. Famous Dave's - 2013 Ring of Fire

Famous Dave's - 2014 Highest Productivity Award

Famous Dave's - 2014 Guest Satisfaction Increase Award Famous Dave's - Opened 2 Restaurants

BD's Mongolian Barbecue - 2003 Community Relations Award Fox & Hound - Top 10 Company Restaurant in 2000

Fox & Hound - Training Store GM

BD's Mongolian - Training Store GM

Fox & Hound - Opened 6 Restaurants

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