Highlight of Qualifications

Experienced with over seven (7+) years in collections

Exceptional computer skills; 30 WPM typing and proficiency with MS office suites and internal databases

Excellent verbal and written communication skills that’s proven to lead to meeting targets

High level of accuracy with entering and relaying information to clients/customers; keen attention to detail

Effectively managers time, prioritizes tasks and meets deadlines

An adaptable problem solver who works well under pressure

Diploma in Call-Centre Operations

Employment History

Canadian Imperial Bank of Canada (CIBC) September 2009 – June 2016

Credit Counselor / Collections Officer / Acting Supervisor

Collected arrears on clients mortgages, lines of credit, loans, credit cards, overdrafts

Collected, organized and distributed information and reminder/legal letters on clients’ accounts and advised clients about the possibility of escalating the file for foreclosure

Instructed clients on products and services and negotiated the successful payment of products and services

Processed payments through EFT’s, preauthorized payment plan’s and money order

Appropriately transferred calls to other departments, collaborating with staff to resolve client concerns

Handle high volume of inbound and outbound calls

Coached and instructed new employees on computer systems, and ob performance,

Recorded interactions with clients and accurately entered all data

Oversaw 40-60 client portfolios a day

Met and exceeded departmental targets for performance

Rogers May 2008 – July 2009

Accounts Receivable Consultant

Reconciled past-due accounts on cell phones and worked with client to bring account service s into good standing

Suggested long-term solutions to retain clients and ensure customer satisfaction

Collected arrears on client’s accounts and made suitable payment agreements, advising how each payment could be made

Recommended additional products and services to clients resulting in increased revenue for department

Koops Windows November 2004 – December 2007 ( Company closed)

Receptionist / Office Assistant

Greeting visitors and directed to appropriate staff and departments

Answered, screened and forwarded telephone calls

Collected, sorted, distributed and prepared mail and courier deliveries

Faxed, copied, filed and maintained documents and records.

Scheduled appointments, maintained supply inventory, ordered office supplies and distributed staff communications

Education

Centennial College, September 2004 – November 2005

Toronto, Ontario

Call Centre Operations, Diploma

References

Available Upon Request