Customer Service

Crystal L. Frederick

**** ******'s Trail

Hendersonville, TN 37075

Cell: 615-***-****, Home: 615-***-****

Email: **************@*****.***

Objective

To obtain a challenging position which will allow me to use the education and technical skills I have acquired and to have an opportunity for advancement.

Technical Skills

Dreamweaver, ColdFusion, JavaScript, HTML, XML, Microsoft Office Tools, Remedy, Clarity, Adobe Acrobat Software, 85-90 wpm

Experience

HCA – The Healthcare Company, Nashville, TN (November 2008-May 2015)

Application Engineer (November 2008 – May 2015)

Provide support for varied client/server and z/OS 390 applications including, Document Direct, ViewDirect, Vista Plus, and VPOM

Participated in specific projects and tasks associated with the various applications. Acquired training to enhance technical skills for each application.

Site administrator for Document Direct DocuAnalyzer and ViewDirect Replacement Project client applications.

HCA – The Healthcare Company, Nashville, TN (April 2004-November 2008)

Client Support Service Specialist (April 2004-November 2008)

Provide support for varied client/server and z/OS 390 applications including Atlas, Atlas Teamrooms, Clarity, Concur, Document Direct, GenusMD/Shield, ICU, Next Gen HLC (HealthStream), Onbase, Remedy, Streetwise, ViewDirect, and VPOM

Participated in specific projects and tasks associated with the various applications. Acquired training to enhance technical skills for each application.

Site administrator for Document Direct and DocuAnalyzer client applications. Backup portal administrator for the HCA IT&S web-site. Responsibilities include: site setup, user/group permission administration.

Act as liaison between end-users and technical staff to identify and escalate application issues. Provided management with daily/weekly/monthly reporting on call volume, logs opened, and logs closed. Completed additional responsibilities as needed by management, staff, and customers.

HCA – The Healthcare Company, Nashville, TN (May 2002-April 2004)

Intern (May 2002- April 2004)

Responsible for completing all access requests that came into the group); Client liaison for the various applications supported, maintained spreadsheets and participated in conference calls for HealthStream application.

Education

Nashville State Community College 1999-2004

Graduated in May 2004

Received an Associates Degree in Web Application Development

Hunters Lane Comprehensive High School 1993-1997

Graduated in May 1997 with Honors

High School Diploma

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