Customer Service Representative

Robert W. Cook 207-***-****

*** ***** ****, ************, ** 04047 *************@*****.***

Professional Profile

I am a operations administrator working at Coldwell Banker Residential Brokerage. Previous to this, I worked as a Administrative Coordinator for Maine Medical Center in Portland, Maine for 6 1/2 years and for Anthem Blue Cross Blue Shield in South Portland as a customer service representative. My exceptional multi-tasking ability and attention to detail would make me a great asset to any company.

Professional Experience

Coldwell Banker Residential Brokerage - Wolfeboro, NH & Alton Bay, NH -

Operations Administrator

1/2014 - present

•Overall management and administrative duties for two Coldwell Banker offices in the NH Lakes Region.

•Process closings, new listing paperwork, under agreements for two offices.

•Answering and phones, transferring calls, greeting visitors, setting up conference rooms.

•Processing all shipment and mailing requests by preparing UPS labels for outbound and return packages, and tracking packages on request.

•Creating marketing property flyers for agents files and for weekly open houses, to be distributed to all agents in Southern NH and Lakes Region via email.

•Preparing all outgoing regular and certified mail for processing through in office postage meter.

•Scanning and electronic filing of various documents in accordance with company paperless initiative, and distributing appropriately to agents and office management.

•Monitoring scan, mail, shipment, and fax drop bins several times throughout the day, ensuring all necessary documents are captured on the network.

• Preparing and binding client presentations and reports, as needed.

•Monitoring and saving to network all documents sent to the filing inbox; scanning and electronic filing of other miscellaneous paper documents to the network.

•Maintaining office and kitchen supplies, taking inventory and ensuring timely ordering with back up supplies on hand, ensuring office and kitchen areas are fully stocked and kept in a clean and organized manner .

•Coordinating all paperwork for association and disassociation of new and departing agents.

Maine Medical Partners – Portland, ME - Administrative Coordinator

5/2007 - 12/2014

•Processing authorizations for mental health appointments for 5 different insurance companies.

•Arranging all authorization letters for mailing to clients and provider of four health organizations.

•Ordering and organizing catering and meals for Maine Health board meetings.

•Arranging travel requests for board members for corporate travel, including hotel accommodations. airfare, transfers, etc.

•Answering and phones, transferring calls, setting up conference rooms,

•Processing all shipment and mailing requests by preparing labels for outbound and return packages, tracking packages on request, preparing all outgoing regular and certified mail, scanning receipts to the network.

Cote & Howe Realty - Limerick, ME - Real Estate Agent

7/2005 – 12/2006

•Sold real estate as a part time agent. Slow economy contributed to me having to leave the industry for full time paying position.

Anthem Blue Cross Blue Shield – South Portland, ME - Customer Service Rep

4/2006 – 05/2007

•Answered phones and assisted members of major health insurance company, including claims, benefits, premium payment, etc. in a high energy call center environment.

Harmons & Bartons Flowers – Westbrook, ME - Floral Designer

01/2006 – 04/2006

•Creation of floral arrangements for various occasions. Customer service in retail environment. Processing of fresh flowers on a daily basis.

Stems, A Floral Design Studio – Winchester, MA - Floral Designer

3/2002 – 01/2006

•Creation of floral arrangements for various occasions. Customer service in retail environment. Processing of fresh flowers on a daily basis.

Honeysuckle & Vine – Wakefield, MA - Store Owner

3/2000 – 3/2002

•Owned and managed small retail flower shop.

•Fresh flower processing.

•Inventory control for store.

•Ordering stock for floral shop, including giftware, fresh flowers, and supplies.

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