Customer Service Data Entry
Resume:
AKILAH S. NEUCKE
Mableton, GA 30126
Tel: 404-***-**** Cell: 404-***-****
Email: ******@*****.***
OBJECTIVE
Core Competencies
Data Entry-60 WPM-15,000
EMR Software
Medical Records-Filing/Intake
Patient Scheduling
Training/Mentoring
Operational Support
Quality Assurance
Process Improvement
Evaluations
Client Service and Support
Escalation CRO Resolution
VPI
WORK HISTORY
Sep 2013
to
Jul 2016
Educational Trainer/Quality Analyst
Altegra Health/Change Healthcare
Alpharetta, GA
Promoted to Training Specialist
Promoted to Field Reviewer Quality Analyst
Promoted to Onsite Scheduling Coach
Conduct training and developmental programs for new and experienced employees by leading lectures and administering testing.
Assists management in one on one coaching of scheduling candidates for quality improvement initiatives.
Documents QA findings/scores and coaching for all assigned staff.
Collects and summarizes performance data, identifies opportunities for improvement, and present findings.
Adheres to continuous monitoring of assigned scheduling staff as instructed in QA process.
Assists in determining, documenting and creating reports that present a holistic view of the performance of the scheduling team to include production and quality metrics.
Assists in creating, distributing and presenting quality statistics, as needed for all operational departments.
Oct 2012
to
Jun 2013
Data Entry Specialist
Health Port
Alpharetta, GA
Processed all releases of information
Safeguarded and protected the patient's privacy by ensuring that only authorized HIPPA compliant individuals have access to the patient's medical information.
Successfully entered data at speed of 60 WPM
Responsible for applying client specifications to accurately complete processes and key client material.
Utilized Microsoft Office tools and web-based applications to perform key entry.
Jun 2011
to
Aug 2012
Medical Assistant
Urgent Care Express
Smyrna, GA
Conducted Insurance Verifications, Utilized E-Clinical software to update and enter data, maintained patients' scheduling.
Welcomed and greeted all patients in a friendly manner, answered all phone calls, scheduled appointments, maintained all incoming and outgoing call logs.
Completed Hematology-Complete Blood Count (CBC) Referrals, Performed Urinalysis and Blood Testing
Cleaned and restocked supplies in examination and lab rooms.
Aug 2009
to
May 2011
Customer Care Representative
AT&T (Arise)
Atlanta, GA
Daily customer service interactions through telecommunications.
Assisted customers with bill inquires, updates and adjustments.
Diagnosed and provided technical support resolving data and voice issues on mobile devices.
Knowledge and experience using the following operating systems: Windows XP, Vista and Windows 7.
Extremely technically proficient in Microsoft Office (Word, Excel, PowerPoint)
Familiarity with the following applications: MyCSP, Snooper, Telegence, Phoenix, Clarify, Device Tutorial, Geo Link, CCC Tool.
Serviced an average of 20-30 calls per shift while utilizing excellent communication and customer service skills.
Sep 2007
to
Jun 2009
Fraud Specialist
Wachovia Bank
Hapeville, GA
Utilized information technology skills to conduct database searches to detect and prevent fraudulent activity on customer accounts.
Initiated contact with customers subsequent to detection of suspicious or actual fraudulent activity.
Successfully resolved fraudulent activity while collaborating with internal personnel.
Jun 2005
to
Feb 2007
Counter Manager
Chanel
Atlanta, GA
Applied leadership skills and sales abilities to oversee all phases of counter management, with emphasis on customer satisfaction and quality of all services.
Successful increase of sales revenue and overall productivity through high level customer satisfaction.
Supervised, trained and mentored staff of six employees to achieve optimum performance.
Served as Lead Aesthetician and Representative providing quality services for professionals participating in special events.
Accountable for financial services, including accounting and general bookkeeping.
May 2002
to
Jun 2005
Night Auditor
Hampton Inn & Suites
Montgomery, AL
Excelled in guest relations, night auditing and problem solving regarding hospitality services.
Provided administrative support including posting charges, computing accounts payable, collecting payments and initiating changes for guests.
Performed other customer service and administrative services in support of the Sales Director pertaining to planning and implementing sales contracts.
EDUCATION
Jun 2010
to
Jun 2011
Sanford Brown College
Atlanta, GA
Medical Assistant Certification
Aug 2002
to
May 2005
Alabama State University
Montgomery, AL
Elementary Education
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