Customer Service Manager

Annie Karpinski

** ****** ****** **** * Haverhill, MA 01830 C: 978-***-**** *********@*****.***

Energetic, results oriented professional dedicated to bringing excellent administrative skills to a growing company in search of top-level support. Excellent organization, communication, and relationship building skills. Articulate and friendly with a professional demeanor. Serve-Safe, Choke-Safe and CPR/AED/First Aid certified. Substantial knowledge of MS Office Suite.

Core Strengths

Adaptive Team Player Excellent Leadership Skills

Customer Service Expert Energetic Attitude

Sharp Problem Solver Seasoned in Conflict Resolution

Strong Organizational Skills Quick Learner

Work Experience

Dunkin’ Donuts April 2011 – Present

Store Manager

Works under strict guidelines and adheres to a strict budget

Works to develop staff and fellow managers

Designs weekly schedules based on weekly sales reports and labor budgets

Completes weekly supply orders under budget with 100% accuracy

Compiles cash audits on a monthly basis

Responsible for asset protection

Responsible for hiring, orientations and terminations

Trains and develops subordinates daily

Provided excellent customer

Wendy’s May 2000 – April 2011

Assistant Manager

Responsible for cash controls and monthly cash audits

Scored highly on all spot inspections

Responsible for all training and facilitated orientations

Responsible for ordering and inventory control

Designed weekly schedules according to sales reports and budget requirements

Provided excellent customer service

Educational Background

Southern New Hampshire University Major in English/Minor in Creative Writing 2019

Mount Blue High School Diploma 1996

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