Customer Service Accounts Receivable

QAWANNA B. WILLIAMS

***** ***** ***** **. *******, Texas 77088

***********@*****.*** 832-***-****

CAREER SUMMARY

Over 10 years of progressive experience in accounts receivable and customer relations. Conscientious, resourceful, and flexible professional with strong written and verbal communication skills.

EXPERIENCE

Nov. 2015- March 2016 Toyota Lift of Houston/ Robert Half Finance Houston, Texas

Accounts Receivable Clerk

Posts revenues by verifying and entering transactions from lock box and local deposits.

Update receivables by totaling unpaid invoices.

Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.

Resolves collection by examining customer payment plans, payment history, credit line, coordinating contact with collections department.

Sept. 2012- July 2015 Logix Communications Houston, Texas

Credit Collections Specialist

Keeping accurate notes regarding all contacts with customers.

Providing excellent customer service by doing whatever reasonable and possible to meet or exceed customer expectations.

Demonstrates team work by cooperating and assisting credit and sales department as needed.

Communicates effectively with customers, credit department, and management.

Processed phone payments including; credit card payments and check by phone.

Receiving, recording, and forwarding cash payments and checks to accounting department.

May 2009- Sept 2012 JP Morgan Chase Houston, Texas

Auto Finance/ Senior Loan Counselor

Assess security of delinquency to make judgments and negotiate payment arrangements.

Process extensions on student loans nearing the end of their deferment period.

Provide counseling on repayment of student loans and car loans.

June 2007- May 2009 Greenburg, Grant, Richards Houston, TX

Accounts Receivables Clerk/ Commercial Collections

Determined reason for overdue payments.

Reconciled customer accounts and assisted with pay back arrangements.

Post customer payments by recording cash, checks, and credit card transactions.

SKILLS

Certified Credit Assistant

FCRA Training Certificate

Proficient in Microsoft Office

Oracle Training

EDUCATION

Texas Southern University AS Business 1999 Houston, TX

References Available Upon Request

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