Professional Experience

Retail Sales Consultant

Mar 2010 – Jan 2011

Verizon Wireless Morehead City, NC 28557

Assisted customers in the ascertaining the required information in order to purchase the right wireless product or service that would meet their needs.

Performed cellular phone troubleshooting on a daily basis.

Worked diligently to meet daily and monthly commission goals.

Maintained confidential information as directed by Verizon Wireless Corporate Office.

Unemployed

May 2009 – Mar 2010

Actively sought employment opportunities

Logistics Supervisor

Aug 2007 – May 2009

Quest Diagnostics Cary, NC 27511

Managed Route Service Representatives responsible for obtaining and transporting Biological specimens to the Cary NC Processing department.

Responsible for the implementation and compliance requirements for packing and shipping of specimens to main lab in Atlanta, GA as well as, San Juan Capistrano CA, and Chantilly, VA.

Responsible for troubleshooting specimen related Incident Reports for Eastern NC and submit resolution to Corporate.

Served as Employee Satisfaction and Non-productive Stops lead for the State of NC; Compiled monthly metrics.

Executive Assistant

Mar 2005 – Apr 2007

Booz Allen Hamilton Arlington, VA 22203

Organized inputs in support of two contract deliverables; Monthly Status Report and In Progress Review.

Developed comprehensive electronic On boarding Guidelines and New Hire Buddy Manual.

Served as logistics and administrative support lead for the Meeting Support Division.

Provided Process Improvement support by documenting and updating project team processes, guidelines and work instructions.

Assisted over 120 employees, scheduled and maintained electronic calendars for senior leaders.

Disseminated interdepartmental mail and maintained Emergency Evacuation Mask accountability.

Assigned for supplied procurement on a weekly basis.

Executive Assistant - GS-8 Inactive Top Secret Clearance

Jun 2001 – Mar 2005

HQ USAF / HCX Bolling Air Force Base, DC 20032 – 9050

Applied knowledge of email enabling prompt response to task and other office automation requirements.

Greeted visitors’ and accepted, referred them to division/staff action officer to comply with their needs.

Maintained calendar and scheduled meetings.

Served as Conference Administrator and Cost Center Manager.

Monitored 500K appropriated budget to ensure accurate accounting of Financial Plan. .

Served as administrative contact responsible for organization and monitoring of Local Area Network.

Trained and assisted staff in basic computer operations, technical problems encountered while creating accounts, and troubleshooting hardware/LAN relocation requirements.

Technical Assistant

Fall/Spring Semesters 1999 - 2001

Pitt Community College Greenville, NC

Preserved and organized admission application database.

Supervised student placement testing, ensured test integrity.

Acted as Liaison between counseling office and students.

Provided the students with assistance during registration process.

Disseminated PCC recruitment materials to targeted prospective students.

Received telephone calls and referred them to the appropriate department.

Certified Nursing Assistant I

Oct 1994 - Dec 1998

Private Duty

Filed and organized changes for patients’ medication schedule/charts.

Administered and monitored daily physical therapy with client to ensure future progress.

Provided detailed log of client’s progress for medical personnel review and treatment plan revision.

Participated as a member of the Emergency Response Team.

Communicated and carried out Doctors’ orders involved in the client care process.

Maintained positive rapport with team members, clients and family members.

Technical Assistant

Jul 1998 – Sep 1998

Carteret Counseling Service Morehead City, NC 28557

Interacted with North Carolina Facilities regarding Driving While Impaired (DWI) requirements.

Received and organized assessment forms with appropriate state departments.

Retrieved criminal records relevant to DWI convictions in North Carolina.

Performed data processing, utilizing various types of software to maintain correspondence with clients.

Evaluated related Criminal Records located in the Criminal Division of Clerk of Courts Office.

Education

Bachelors of Business Administration: May 2005

Strayer University, Alexandria, VA

Associates Degree in Pre-Liberal Arts: May 2000

Pitt Community College, Greenville, NC

Nursing Assistant I: 1995

Carteret Community College, Morehead City, NC

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