Customer Service Administrative Assistant
Resume:
PAULA BUSH
*** ******* ***, ***** *****, MI ***** 616-***-**** email ******@*****.***
OBJECTIVE *Ready to fill a position in an administrative role using my skills and qualifications. Possess fresh ideas and perspectives. Excellence and experience are my contributions to an organization as an administrative assistant.
EDUCATION
Graduated Cum Laude BSBA major with a minor in Business Management, Cornerstone University, Grand Rapids, MI
Electronics, Business, Machine Repair course, Detroit College of Business, Warren, Michigan
PROFESSIONAL PROFILE AND QUALIFICATIONS
*Business Administrator *Team Oriented *Friendly *Professional *Resourceful *Problem Solver
Maintained customer accounts. Contributed and established new accounts with proven customer service skills.
Attentive to phones in queue calls; servicing requests. Administering; manage & process customer orders.
Calculated and updated record keeping in accounts payables and receivables with MS Excel
As administrative assistant, I prepped and produced sales reports. Used superior decision making judgments. Used Practical knowledge in compiling financial statements. Balance sheets, income statements and accounting ledgers
As a member of the managerial team I directed and mentored coworkers using insight and diplomacy to assist when the need was crucial for action.
RELEVANT SKILLS AND EXPERIENCE
Accounting
Made contributions in establishing new accounts. Existing accounts of 100-200 businesses.
Processed orders using a match system which verified quantities received and ordered - upward of 100 to 250 invoices per day.
Used verifying and computation skills for cosmetics, pharmaceuticals, and various accounts.
Audited bank reconciliations, ledger management and checks and balances.
Learned and applied statistics, accounting and finance in day to day operations
Customer Service
Serviced accounts; 250 to 500 businesses per week.
Facilitated customers’ understanding of products compatible to their needs.
Improved customer satisfaction by recommending company’s products and services.
Trained in specific tasks and processes in shipping & receiving department.
Prepared product for shipping -- applied logistics. Stocking and package handling.
Sales
Satisfactory rank in sales; incentives, commission sales. Started and established new accounts.
Provided assistance and competence in handling inventory; researching ledger records in reconciliations.
WORK EXPERIENCE
Leppinks Food Store 8/2006-present PIC and customer service Ferrysburg, Michigan
Teacher Aid Volunteer, 6/2006 – 5/2012, Children’s Ministries, Spring Lake, MI
Customer Sales Consultant, 12/2003 – 6/2004 Sears, Tucson, AZ
Administrative Clerk - R&D/ Marketing Depts., 8/2001-9/2002, Riverside Publishing, Itasca, IL
Customer Service Agent, Contract Accounts, 9/00-5/01, Office Depot, Carol Stream, IL
Accounts Payables Department/Accounting Clerk, 8/1991-8/1992, F&M Distributors, Warren, MI
References
Kay Bytwerk
17879 168th St.
Spring Lake, MI 49456
Mike Whitford
Die Tech & Engineering
*******@*******.***
Mary Lee Morse
************@****.***
3929 Victorian Lane
Muskegon, MI 49442
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