Customer Service Technician

Juan G. Ortiz

*** ********* **. ***********, ** *7560

Phone: 919-***-**** Email: *********@*****.***

SKILLS

Software:

Electronic Medical Records System: EPIC, ECW, Meditech

Operating Systems: Windows: XP, Vista, Windows 7, Server 2003; Mac OSX

Remote Desktop Products: Symantec PCAnywhere, Teamviewer, Remote Desktop, Logmein

Other: Citrix, Altiris Service Desk, Virtual PC, Combofix

Network Technologies: DNS, AD and MS networking technologies, Wireless, Linksys routers.

Hardware:

Printers Copiers: HP, Kyocera, Dell and Lexmark. Cell phones/Tablets: Android, IOS.

CERTIFICATIONS

CompTia A+ Certification Mar, 2014

HP Commercial Desktops,Workstations, Notebooks Service Qualification Jun, 2016

EXPERIENCE

PC Technician

Southcoast Health System: Fairhaven, MA Mar, 2013 - Present

Provide technical support and maintain computer systems and peripherals of approximately 400+ physician practices within the Southcoast Physicians Group in Southern MA and RI. In addition to providing support to the hospital offsite medical laboratories and radiology departments

Responsible for installing, diagnosing, repairing, maintaining, and upgrading all software and hardware systems and equipments

Implemented new network and workstation infrastructures for both in house offices and offsite facilities

Spearhead technical dress rehearsals for EPIC

Redesigned the TDR scripts used at the offices and hospital offsite departments

Freelance

Jan, 2008-Present

Provide a wide range of computer support including: spyware removals; installation of anti-virus and other software, run updates and service packs

Configured and troubleshoot a variety of network including: computers, mobile phones, wireless routers, games systems and other home and office systems

Team Leader Technician

Automated Business Solution: Warwick, RI Oct, 2010 to Mar, 2013

Managed team a team of technicians for the Southcoast Health Systems account

Diagnose and Troubleshoot printer issues

Meeting response time and effective repair time goals

Support Technician

CustomCpuView.com: Bristol, RI Apr, 2009 to Jun, 2010

Diagnosed and Troubleshoot computer problems via remote support

Network consulting and maintenance services for businesses and home users

Interact with customers to help meet their needs

EDUCATION

Gibbs College, Boston MA June, 2009 Associates Degree: Computer Network Operations

Digital Lifestyles and Network Security Specialization

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