Customer Service Management

MARY STEPHANIE M. ESLAVA

Phase * Area * Greenwoods Executive Village, Pasig, Metro Manila

Contact No.: 092******** l ***********@*****.***

Professional Summary

Responsible and dedicated individual who excels at prioritizing, completing multiple tasks simultaneously. Specialize in administrative support. Committed in delivering high quality results with little supervision. Energetic, organized, professional, can handle pressures, trained in multi- tasking, aggressive, flexible, results driven and willing to learn. Areas of Expertise

• Microsoft Office proficiency

• Canvassing and purchasing flight

tickets

• Intercompany coordination

• Documentation and record keeping

• Purchasing and receiving materials

• Customer Service

• Management support

• Professional and mature

• Strong problem solver

Work Experience

2010 – 2011: Marketing Assistant

Edmark Philippines Inc. – Cubao, Quezon City, Philippines 2011 – 2012: Marketing Executive

Edmark Malaysia Sdn. Bhd. – Kuala Lumpur, Malaysia

Organizes company’s regular trainings and seminars and other monthly events.

Gathers good product testimonies from the distributors.

Initiates the information drive through call brigade, SMS and Emails, on current promos and other upcoming events.

Markets and monitors events’ ticket sales and forwards report.

Delivers outstanding customer service by assisting/ dealing with distributor’s needs, complains and suggestions.

Must able to maintain a happy, lively, and peak state environment. 2012 – 2013: Marketing In-charge / Regional In-charge Edmark Malaysia Sdn. Bhd. – Kota Kinabalu, Malaysia

• Monitors marketing operations in Pacific-Asia branches.

• Communicates regularly with all the handled branches and deal with different concerns.

• Suggests and helps the company to promote products and product promotions.

• Reports to the top management on branches’ performance and results.

• Initiates good connection and communication with venues for branches’ big events.

• Attends and assist company’s International events. 2013 – 2014: Administrative Officer

Edmark Malaysia Sdn. Bhd. – Kuala Lumpur, Malaysia 2014 – 2016: Executive Secretary to the CEO

Edmark Malaysia Sdn. Bhd. – Kuala Lumpur, Malaysia

Coordinate meetings, attend meetings, prepare reports and other confidential materials.

Assists the CEO and Chairman in canvassing for new products and acts as an intermediary between the Company and vendors/suppliers.

On top of documentation and record keeping.

To canvass, propose flight itineraries and buy air tickets for BOEs and other manager’s request.

Coordinates and helps branches with regards to their purchase orders, shipping documents and other related matters to the manufacturing company.

Communicates and deal with different suppliers both local and international.

The role will also require a leadership role as they will manage the entire program management team and support staff.

Excellent communication skills across different cultures, languages and management levels.

Must have exceptional time management and prioritization skills.

Experience of working with a wide range of team members and varying degrees of seniority.

Attention to details and ability to respond quickly. Education

2005 – 2009: Bachelor of Science in Tourism

Polytechnic University of the Philippines

Sta. Mesa, Manila, Philippines

Personal Data

Birthday: January 7, 1989

Birthplace: Manaoag, Pangasinan

Age: 27

Civil status: Single

Weight: 140 lbs

Height: 5’2

Religion: Roman Catholic

Languages Spoken: Filipino, English and Bahasa

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