Customer Service Information Technology

Ronald Allan B. Ignacio

*** *. ****** **. *********, Tondo, Manila, Philippines

E-mail: ******************@*****.***

Mobile #: +63-948*******

OBJECTIVES

To obtain a responsible job as a Computer Technician in reputed organization as your company where I will be able to get opportunity to develop my experience and apply my technical skills.

SPECIAL SKILLS

-Able to repair, install, upgrade, and maintain desktop and notebook computers

-Basic Cabling and Setting up a Network

-Knowledgeable in using MS Office, Open Office and SAP software

WORK EXPERIENCE

Freelife Philippines Distribution Inc.

IT/Warehouse Assistant

December 2013 - Present

UG3, One San Miguel Bldg. Ortigas Center, Pasig City

Duties and Responsibilities:

For IT Asst.

- Server maintenance (Replacing Backup tapes)

- Diagnose and Troubleshoot desktop and laptop hardware

- Installing software and setting up remote software

- Ensuring Network connection and Telephone connection are working properly

- Maintaining, monitoring and provide documentation of all IT equipment and peripherals

- Assist and train staffs on how to use Company IT infrastructure

For Warehouse Asst.

- Tagging and releasing of products

- Encoding documents

- Assisting in receiving of delivery products

- Monitoring and making inventory/reports of defective products

Sterling Paper Products Enterprise Inc.

MIS Helpdesk/IT Support

November 2009 – October 2010

Sterling Place 2302 Pasong Tamo Ext.,

Makati City

Duties and Responsibilities:

- Installed, repaired, maintained, and upgraded desktop and notebook computers

- Provide on-the-phone support and screening of customer concerns in a courteous and friendly manner to facilitate fast resolution of problems while sustaining good customer relationships.

- Document job request calls, details and resolution for reference purposes.

- Monitor pending job requests and follow up from MIS team and/or vendor to ensure customer requests are served on time.

- Checks incoming web mails, SAP mails and fax messages for the department to ensure that information sent thru those are accessed and disseminated to the department.

- Processes administrative documents (like RD’s RS, etc.) and timekeeping documents (if necessary) to ensure timely progression of the said documents.

- Adds, changes, and deletes SAP users and web mail user as advised or when no longer existing /connected with the company, and monitor memory utilization to maximize use of available space.

- Provide computer orientation to new company staff in coordination with HR Training Department to ensure employees are competent in using computer and its applications.

Nestle Philippines, Inc., under CSV Solutions Inc.

Information Technology Department

May 2008 - October 2008

Rockwell Makati City

Duties and Responsibilities:

As Service Desk Agent/ Technical Support Software

- Primary function is to provide the primary interface between the Information Technology Department and its customers (end users and hosted customers).

- Responsible for first level of customer service support. Screens, refers and diagnoses all inquiries, work requests and reported issues related to IT-supported systems and equipment.

- Records and updates all inquiries, requests and issues in the Help Desk System (Peregrine).

- Perform basic troubleshooting on problems related to PC Hardware, OS and Applications.

- Dispatches problems and requests to other IT organizations.

- Monitors and tracks all IT Production Systems for performance and uptime, using all available monitoring tools. Sets up and configures monitoring systems to appropriately check the status of IT systems and equipment.

- Sending important announcement and outages to all users

- Handling high priority incidents and users

- Monitor the Profiles of All Nestle Employees Locally

- Generates Daily Report in (Peregrine)

EDUCATION

2004-2006 Interface Computer College

Computer Technology

Recto, Manila

1997-2001Holy Child Catholic School

Plaza E. Hernandez Tondo, Manila

1991-1997Holy Child Catholic School

Plaza E. Hernandez Tondo, Manila

PERSONAL INFORMATION

Date of Birth: September 5, 1984

Sex: Male

Civil Status: Married

Religion: Roman Catholic

CHARACTER REFERENCES

Mr. Joey Sucgang Sterling Paper Products Enterprise Inc. Asst. Manager

Tondo, Manila

Kevin Villaluna Freelife Philippines Distribution, Inc.

Warehouse Staff

UG3, One San Miguel Bldg. Pasig City

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